BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What do I do for a refund?
Refunds or Exchanges All items are final sale (No Refunds, Cancellation, or Exchanges). Please let us know if there are any concerns with your products. Backers are also responsible for providing the correct address. In the event of undelivered mail that is the fault of the courier, tracked shipments (which include insurance coverage), will allow for a new package to be re-mailed. For undelivered mail at the fault of the recipient (i.e. Incorrect address provided; package not picked up and returned to the post office), with the tracked shipment option or not, the package will be deemed to be delivered and no refund or re-mailing requests will be accepted. If you believe your items were damaged in transit, please reach out to us immediately and attach photos of the damaged item(s).
How long can you wait for me to submit my survey?
Once project manufacturing is completed, backers will be notified via a campaign update. This campaign update will have a final survey completion date. If your survey is not completed, and your shipping costs not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Is this the final art?
Yes, the art you see on the project is the final art that will be used in the printed product.