Frequently Asked Questions
Find answers to your questions
Project FAQ
You can email us at [email protected]. We are not able to answer questions via social media or DMs.
Backerkit now integrates with Bookfunnel, so you will get an email with a link to the book when they deliver in July. It will then be added to your Bookfunnel library permanently. From Bookfunnel, you can add the book directly to your kindle library so that it functions exactly like any other book you've purchased there, or read it on any other ereader or ereader app!
Our books will be printed abroad and shipped via container ship to a distribution facility in the United States. From that facility, we will box up individual orders and mail them out. Our campaign will close on May 2nd. We will then finalize the numbers of each item that are needed and order that quantity from suppliers. We are estimating to begin shipping to you on or before Q1 2027 from a distribution facility in the United States. This is subject to change, depending on overseas shipping times, port congestion, etc. If anything changes, we will actively communicate with backers by providing an update on the Backerkit project page (and via email).
Unfortunately, no. We are moving very quickly to order everything and get it into your hands as fast as possible. We will be ordering materials based on the pledged amount. As such, we are not able to offer refunds after the end of the campaign.
If a package is lost or damaged, please email us at [email protected] with pictures of the damaged item. If a package shows as delivered, but is stolen, unfortunately we are not able to replace the stolen package.
You will be charged on May 2nd, as soon as the campaign ends. See more details about how charges are processed here: https://help.backerkit.com/category/616-payment
The books will not be released in any other format before 2027. The decision to publish print and/or audiobooks will be left to the individual authors. The merch will not be sold elsewhere.
May 2nd, though Late Pledges will be enabled for some time after the end of the campaign.
There are two ways to access your digital content on BookFunnel, one is through BookFunnel Cloud, where you can log in to access your digital assets on a web browser. The second is the BookFunnel App, which allows you to download an ebook/audiobook to your Android device, Apple iOS device, or Amazon Kindle Fire tablet wirelessly. The BookFunnel App is not required but does make the download process faster and simpler. It has no ads, no tracking, and no pop-ups. BookFunnel has dedicated customer service that you can contact if you need assistance accessing your digital files.
We will send (through Backerkit) a survey after the end of the campaign roughly two weeks after your payment clears (or immediately after you make your final Pay Over Time payment). The survey will collect your mailing address and your email address. You should insert your shipping address here. This survey will be editable until we lock them at a date closer to the actual shipping date. So, if you move in that time, you can update your shipping address. We will send a reminder before locking addresses.
The survey where you insert your shipping address will be editable until we lock it at a date very near the actual shipping date. So, if you move in that time, you can update your shipping address. We will send a reminder before locking addresses. If your order has already shipped and you didn't inform us of the new address, please email us at [email protected] to discuss and we will try to figure out a solution if we still have additional stock available, but we can’t make any guarantees.
Yes, it will be up to each individual backer to pay their VAT or customs fees.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.