Frequently Asked Questions
Find answers to your questions
Project FAQ
Please email us at [email protected]. We are not able to answer questions via social media or DMs.
Your download codes will be sent to you after you complete your survey, approximately two weeks after the project concludes.
We are estimating that we will be shipping in/before December 2025. This is subject to change, depending on overseas shipping times.
Unfortunately, no. We are moving very quickly to order everything and get it into your hands as fast as possible. We will be ordering materials based on the pledged amount. As such, we are not able to offer refunds after the end of the campaign.
If a package is lost or damaged, please email us at [email protected]. If a package shows as delivered, but is stolen, unfortunately we are not able to replace the stolen package.
You will be charged on March 27th, as soon as the campaign ends.
The books will not be available, with the possible exception of any overstock copies. The merch may be available at a later date.
They're just a fun way to represent for your favorite among the first five Dark Olympus books! The team who wins the trivia that will be running throughout the campaign will also get an extra sticker celebrating that in their order.
The books include any bonus content previously written featuring the main characters. They have also been reformatted entirely. The page counts are as follows: Neon Gods (404), Electric Idol (370), Wicked Beauty (374), Radiant Sin (334), and Cruel Seduction (360).
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.