Central Michigan University Press
CREATOR
23 days ago
Project Update: FYOV - Shipping Update, Domestic & International
Howdy folks, we've had a few questions lately about this, so here's an update on where we are with the crowdfunding campaign's fulfillment.
1) Domestic US shipping is largely complete. They only stragglers are those who either: a) didn't answer the survey yet; or b) had their credit cards bork when shipping charges were added. On (b), we've done two rounds of recharges for those that have fixed their credit card issues, the last was at the beginning of November. We'll do another attempt at charging outstanding cards in the first week of December (so after the Thanksgiving holiday in the US). So if you don't have your rewards yet and haven't had a chance to update your credit card info in Backerkit, do so soon. If you need a link to your survey access, please reach out either to Backerkit Support or directly to us ([email protected]).
2) On international shipping, we have different updates for different regions. For Canada and a few select countries we had to fulfill directly (e.g., Brazil), fulfillment is complete on our end.
For Europe and the rest of the world, we've had some delays in getting the stock to our UK-based fulfillment partner, but as of today, the freight is being picked up and put on a boat for overseas transport. We'll update with a timeline on arrival and fulfillment when we have those details confirmed to us. Our UK fulfillment partner, in our experience, is usually fairly quick with picking/packing/shipping out orders once they have stock, so we don't expect much of a delay on the backend of fulfillment.
We apologize for these delays on this component of fulfillment. FYOV has had a lot of moving parts throughout the whole process, and international fulfillment got caught up in some of the gears in the last month and a half.
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We'll reach back out with further updates once we have those details.
Stay sanguine, everybody!
1) Domestic US shipping is largely complete. They only stragglers are those who either: a) didn't answer the survey yet; or b) had their credit cards bork when shipping charges were added. On (b), we've done two rounds of recharges for those that have fixed their credit card issues, the last was at the beginning of November. We'll do another attempt at charging outstanding cards in the first week of December (so after the Thanksgiving holiday in the US). So if you don't have your rewards yet and haven't had a chance to update your credit card info in Backerkit, do so soon. If you need a link to your survey access, please reach out either to Backerkit Support or directly to us ([email protected]).
2) On international shipping, we have different updates for different regions. For Canada and a few select countries we had to fulfill directly (e.g., Brazil), fulfillment is complete on our end.
For Europe and the rest of the world, we've had some delays in getting the stock to our UK-based fulfillment partner, but as of today, the freight is being picked up and put on a boat for overseas transport. We'll update with a timeline on arrival and fulfillment when we have those details confirmed to us. Our UK fulfillment partner, in our experience, is usually fairly quick with picking/packing/shipping out orders once they have stock, so we don't expect much of a delay on the backend of fulfillment.
We apologize for these delays on this component of fulfillment. FYOV has had a lot of moving parts throughout the whole process, and international fulfillment got caught up in some of the gears in the last month and a half.
--
We'll reach back out with further updates once we have those details.
Stay sanguine, everybody!
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