Project Update: International Shipping Update - December Edition
Hi all,
A quick update for international backers. We've received updated guidance from the freight company regarding our stock delivery to our UK fulfillment partner. Right now, we expect the shipment to reach our partner's facilities on 13 January 2025. Once they have confirmed everything is ok with the games, they'll start fulfillment (orders are already staged in their system and ready to go; we're just waiting for them to receive the games).
If you want to follow along at home, the vessel the shipment is booked on is the Santa Viola, which will leave the Port of New York on December 28, 2024.
Happy holidays, everyone.
A quick update for international backers. We've received updated guidance from the freight company regarding our stock delivery to our UK fulfillment partner. Right now, we expect the shipment to reach our partner's facilities on 13 January 2025. Once they have confirmed everything is ok with the games, they'll start fulfillment (orders are already staged in their system and ready to go; we're just waiting for them to receive the games).
If you want to follow along at home, the vessel the shipment is booked on is the Santa Viola, which will leave the Port of New York on December 28, 2024.
Happy holidays, everyone.
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Some update would be appreciated
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Any idea about a New Zealand/Aotearoa delivery date? Ballpark is fine. Im just wondering if it's worth carving out some time in semester 1 for it or not. Best.
New Zealand/Aotearoa will ship from the U.K. soon hopefully but the games are stuck in customs at the moment.
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https://www.myshiptracking.com/vessels/santa-viola-mmsi-256570000-imo-9295373 The ship arrived in UK on the 19th. Is there a confirmation that everything is in order from your UK fulfillment partner yet?
The games are still in customs. We are waiting for them to clear. Sorry!
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I'm also interested in knowing the UK delivery date as my local gaming shop now has the book in stock. It's now 18 months since the campaign and while I'm pleased to have the digital content, it's disheartening to see more and more places selling the physical item before backers get their hands on it.
Hi Jaque, all the games are in UK customs at the moment. Our fulfillment partner for the UK, Europe, and the rest of the world is in the UK. We apologize for the fact that games hit retailers before they made it to you. Honestly this was a learning curve we hadn't anticipated. We sent the games to the port for fulfillment at the same time we sent them to our European distributors. This was my call. I assumed (obviously incorrectly) that doing so would get them to the UK and Europe at the same time. Unfortunately, for reasons we still don't understand the games to backers were not placed on the first or even second ship we were told they would depart on. Rage was about the only emotion we felt but there was literally nothing we could do at that point beyond making the phone calls that we did. We are still learning in this space and we will do better in the future. I offer my deepest apologies to our backers who haven't received their games yet. As a backer of other games I fully understand this frustration.
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Thanks for the update, Jonathan. It's part of the perils of crowdfunding, and hopefully lessons can be learned for future projects. Still looking forward to getting my hands on rewards when customs clear them. Will try to resist the temptation to covet the shop's copies until then.
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So, had an Address confirmation from GamesQuest on 04/02/25. But no despatch notification yet.
Hi Scot, your order was picked today and is currently marked "presented to carrier" in our fulfillment partner's system. There's also a notion I see that says a tracking email has not been sent yet, so presumably it should be sent soon (unless you have already seen one; we don't control their process).
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Shipping notification (UK) just came through about 10 minutes ago. Here we go.