Central Michigan University Press
CREATOR
5 months ago
Project Update: Surveys Incoming!
Hello everyone! With production well underway, we are ready to reach out about our next step: Backerkit surveys! These surveys are important because they allow you to finalize your shipping information, include any add-ons you want as part of your pledge, and collect payment information for add-ons and, eventually, shipping fees. Let's get our ducks in a row for fulfillment.
When Are Surveys Coming?
First, the timing: surveys will go live a few days after we launch our smoke test (where we send out surveys to a small subset to check for errors or other issues). Right now, the plan is to initiate the smoke test on Monday, October 13. Assuming the smoke test goes ok, the remaining surveys will roll out after that in batches starting on Wednesday, October 15 until all are in the wild!
First, the timing: surveys will go live a few days after we launch our smoke test (where we send out surveys to a small subset to check for errors or other issues). Right now, the plan is to initiate the smoke test on Monday, October 13. Assuming the smoke test goes ok, the remaining surveys will roll out after that in batches starting on Wednesday, October 15 until all are in the wild!
Where Is the Survey Coming From?
Our backend fulfillment partner is Backerkit (naturally), so your survey email will come from them.
Our backend fulfillment partner is Backerkit (naturally), so your survey email will come from them.
How Do You Complete the Survey?
You don’t need to create a BackerKit account to fill out your survey (although you already have one from when you backed the campaign...on Backerkit). When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like.
Why Aren't Shipping Fees in Backerkit Yet?
Due to the eternal volatility of shipping prices globally right now, shipping fees for this project will be calculated closer to fulfillment. We plan to enter & charge backers for shipping a month before fulfillment when we have better estimates of what it will cost to ship backers rewards; this will most likely be in January or February 2026. We will alert backers when shipping costs are finalized & before we charge your cards in your BackerKit survey, so that you can review the charges.
For US domestic shipping, we still expect final shipping costs for a single copy of the game to be between $10-$12 total. There is also a possibility of tariff charges for US backers, but we'll have a better sense of that in January.
For international backers in the UK and EU, we'll be able to offer customs friendly shipping rates through our fulfillment partner in the UK (GamesQuest), but those rates are not locked in yet. Everywhere else in the world, shipping will be much higher than the base US cost. This is just the reality of global shipping right now.
You don’t need to create a BackerKit account to fill out your survey (although you already have one from when you backed the campaign...on Backerkit). When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like.
Why Aren't Shipping Fees in Backerkit Yet?
Due to the eternal volatility of shipping prices globally right now, shipping fees for this project will be calculated closer to fulfillment. We plan to enter & charge backers for shipping a month before fulfillment when we have better estimates of what it will cost to ship backers rewards; this will most likely be in January or February 2026. We will alert backers when shipping costs are finalized & before we charge your cards in your BackerKit survey, so that you can review the charges.
For US domestic shipping, we still expect final shipping costs for a single copy of the game to be between $10-$12 total. There is also a possibility of tariff charges for US backers, but we'll have a better sense of that in January.
For international backers in the UK and EU, we'll be able to offer customs friendly shipping rates through our fulfillment partner in the UK (GamesQuest), but those rates are not locked in yet. Everywhere else in the world, shipping will be much higher than the base US cost. This is just the reality of global shipping right now.
How Long Do You Have to Complete the Survey?
Surveys will be live until January 9, 2026, after which we will close surveys to begin ramping up to fulfillment, so you will have plenty of time if you don't get to it right away. Also, after you respond to your survey, you can go back later and change your responses at any time before we close the surveys.
Surveys will be live until January 9, 2026, after which we will close surveys to begin ramping up to fulfillment, so you will have plenty of time if you don't get to it right away. Also, after you respond to your survey, you can go back later and change your responses at any time before we close the surveys.
How Do You Access Your Survey After Completion?
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://keep-the-faith.backerkit.com/.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://keep-the-faith.backerkit.com/.
What If You Don't Receive the Survey Email?
Beyond checking the spam or junk folder in your email, there are two other steps to check if you do not receive a survey email.
Beyond checking the spam or junk folder in your email, there are two other steps to check if you do not receive a survey email.
First, if you used your Facebook credentials to log in to your crowdfunding account, the BackerKit survey is sent to the email address associated with your Facebook account. If you have another email address that you prefer to use, please contact support at https://keep-the-faith.backerkit.com/faq.
Second, after surveys are sent, if you did not receive the email, and you Signed in with Apple ID, your email address might be a private relay email address. We can help locate your survey and update your email address, please message us or post a comment with your Backer ID or Pledge # found on your confirmation. You can learn more about your email hiding for your Apple ID here.
Art and System, What's That?
We also want to pass along to you that we're currently crowdfunding a new series called Art and System: Games for Expanded Play on Backerkit. It has launched with three indie roleplaying games (RPGs) of some historical or artistic significance: Dog Eat Dog by Liam Liwanag Burke, Princess with a Cursed Sword by Anna Anthropy, and The Mountain Witch by Timothy Kleinert. Go check it out here:
https://www.backerkit.com/c/projects/central-michigan-university-press/art-system-games-for-expanded-play
https://www.backerkit.com/c/projects/central-michigan-university-press/art-system-games-for-expanded-play
We'll be in touch again soon to let you know when the smoke test is starting.
Stay faithful, everyone!
Stay faithful, everyone!
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