Community

Hello, Cookie Crew!

I'm back again! I try to only update here once a month so I'm not inundating you guys, but I have a few things to share that I shared over on the Discord! (If you are not part of the Discord, I highly recommend it. There are more frequent updates, tons of concept art shared, prototype photos, random cookie photos etc).

First things first. Our manufacturer is on holiday until the 5th of May, so we won't be getting any updates until after this day. Very important to know.

Secondly, if you are a Cosmic Kittens customer who receive a faulty collar with their Cosmo or Void, and you're still waiting to hear back about the replacement issue, this is what I have so far:

Grace (our agent) informed me that they are working on making sturdier samples and after the samples are completed and confirmed, we'll discuss what we're doing afterwards. We have been collecting numbers, and I will be emailing everyone who received one (even those I've already spoken too, sorry!!) to collect data. There will likely be a google form involved, and I'll need you to fill it out IF you want a replacement. 

Not everyone does, to my surprise. A lot of you figured out how to fix it yourself, and though I don't think you should have to, boy am I ever impressed with how resourceful and clever everyone is!!!

Another important thing to mention is that I realize some people feel they've been waiting too long for their plushie, and while we are in the midst of fulfillment, if you feel that the plushie is ruined for you, or you feel as if the wait time will impact your review of the product, I will refund you. I really don't want anyone getting something that they despise now.

On a happier note, the fulfillment team did pick up pace this week after a little nudge. Instead of 30 packages going out a day, we had 100 going out minimally! I couldn't be more happy about that. I really hope we can keep up this momentum.

Last but certainly not least, I wanted to share these photos of our first Toulouse sample! I realize not everyone is on the Discord, or following my social media accounts, so here you go!

The first picture is the actual sample, and the second picture is edited with my modification requests. Our manufacturer is so good at what they do, and I know by the second edit, he's going to look perfect!! I am so stoked about Toulouse and is little cake hat. I hope everyone else is, too!!!

If you are a Cosmic Kittens fan, I figured I'd also share these prototypes that will be available for preorder on tinyteeth.shop soon! The first one is Ichabod, and the second one is Prince! Ichabod's collar will be a different color, and Prince is still undergoing some small changes, but these photos are still pretty cute, amirite?!

Well, that's all I got for now. Thank you for the patience. Thank you for the overwhelming support. I cannot wait to see all of you for Series 2.

Charmsey

Hey there, Cookie Crew!

So, fulfillment isn't as far along as I had hoped by the beginning of May, which means that I'm pushing the launch date for Series 2 back ONE more time. It will now be May 15th. I'm going to launch on this day no matter what. I've been in communication with the fulfillment center and they've assured me that they will start clearing out pending orders this week, and that means the pace will be picking up.

I expect that we'll be at about 50% minimally by the time Series 2 launches, and at least 95% fulfilled by the time Series 2 ends.

There have been a lot of bumps in the road for Series 1. Bumps I definitely don't plan to repeat for Series 2 where I can help it. Obviously, crowdfunding is a little unpredictable. Manufacturing comes with delays, but we have most of our cookies already prototyped and approved and I do truly believe that will help us have a quicker turnaround for Series 2!

I really appreciate all of the patience and understanding everyone has offered me. I'm so happy to see the photos and read the feedback from those who have received their items so far. I can't wait for everyone to get their items. If I could manifest these things on peoples doorsteps, I certainly would.

If you have any questions or concerns, I'll be answering them here. Or you can email me at:

[email protected]

On another note, I'd like to say that Zoey absolutely does fit in Build-A-Bear shoes and roller-skates, and she looks really cute.  She gives me life in these trying times fhfhf.