BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How long will delivery take after shipping
UK orders normally take 1-3 days to arrive. However delays can happen, so please allow 2 weeks for your order to arrive. International deliveries normally take 7 working days. However delays can happen, and sometimes orders can take 4-6 weeks to arrive. After this point if you have not had your order, please contact me. All international orders will be sent with tracking.
Are the pins exclusives & how are they graded?
Yes! The pins are exclusive to the campaign, and those who back both my campaign and Pin & Tonic's campaign will receive them for free. My pins won't be graded as scrupulously as normal, but however I won't send out any c-grades or pins with major flaws. Since we need to order extra pins to make sure we have enough of a decent grade for those who back the campaign, leftovers will be sold afterwards but these designs will not be re-stocked.
What are the cardigans made of?
The cardigans are made of 100% acrylic, and are responsibly sourced & manufactured here in the UK.
How long are the cardigans?
I am aiming for the cardigans to be hip length, not too long but not waist height. I don't want them to be so long that they cause issues for wheelchair users. Where they fall however will depend on your height! (I'm on the short side so lots of cardigans are long on me - but I am happy with this!)
Can I refund / exchange my size?
UK customers can exchange their size if they pay for the shipping cost. However due to the cost of shipping, I am unable to offer this option to International customers since the cost of shipping is so high. Each design size will be Small, Large, 2XL and 4XL. Since cardigans can be worn a size larger, I am skipping some sizes to make it easier to reach the MOQ needed for production (each size has an individual MOQ). If in doubt, I would go for a size larger for a cosy look! Refunds are available. if the package goes missing, or if it is faulty. Otherwise, refunds cannot be given on a campaign item.