Latest from the Creator
Clemens
over 1 year ago
Campaign Finished!
My Dearest Backers, We are thrilled to announce that the very last orders from the Black Hole Sphere campaign here on Backerkit Crowdfunding have been successfully shipped! ...
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Clemens
over 1 year ago
The Wall Light at the End of the Tunnel
Hello my dearest backers,  after a long period of silence, we can finally inform you that the remaining 50 orders containing Wall-lights will leave our warehouse early next wee...
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Clemens
over 1 year ago
Surprise Surprise - Seems Like We Are Not Highest Priority
Hey everyone, we're really sorry for the delay with some packages. We initially thought it was just a simple mistake with the tracking numbers not being updated. However, we in...
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Clemens
over 1 year ago
Shipping Update: The Light at the End of the Black Hole
We have successfully fulfilled the vast majority of orders, except for the 50 orders that include the wall lights. We encountered a delay in production due to the controllers...
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Clemens
over 1 year ago
The small BIG Bang!
Yay! A bit later than announced in the past update, but tomorrow, we will begin shipping 370 out of 390 packages, as today is a public holiday for Easter in Germany. You ca...
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Karja Cinkslabs
over 1 year ago
BIG News
Good News everyone! Get yourself ready for your Black Hole products, we will start shipping a big chunk next week! We are super happy that we are able to fulfill this campa...
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https://www.cinks-labs.de/blogs/the-end-of-the-universe/the-end-of-the-universe Guess this is why they lied to me multiple times and never bothered to ship my items. Then they have the gall to try and sell stuff to me despite not shipping me my orders and stringing me along.

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I still have gotten nothing. I have sent an email twice now with the order number and showing what I ordered. I'm tired of waiting and being ignored. You say send an email if you have not gotten anything. I do that and get no response.

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In the backerkit section it says my order shipped but I haven't received any tracking number and there hasn't been any update since "Last updated on 04/14/2023 11:00:48 AM". I have seen that some people have received their shipments. I've tried commenting here and emailing them but no reply. 27 days ago they said We are thrilled to announce that the very last orders from the Black Hole Sphere campaign here on Backerkit Crowdfunding have been successfully shipped! Is there anyone else like me who haven't received anything or a tracking number? I had an addon for Canvas Print. Could there be a delay due to that not being ready? If so please let me know. I think I've been patient waiting four months and waiting almost a month since they say the campaign has finished to give them time to ship. Thanks to anyone who knows anything about what is going on and lets me know.

user avatar image for Jan | Team CinkS labs
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PROJECT UPDATE
Clemens
CREATOR
over 1 year ago

Project Update: Campaign Finished!

My Dearest Backers,


We are thrilled to announce that the very last orders from the Black Hole Sphere campaign here on Backerkit Crowdfunding have been successfully shipped! Thanks to your incredible support and patience, we were able to bring this exciting project to life. Over the past weeks, we have worked tirelessly to manufacture the Black Hole Spheres and ensure their safe delivery to you. It has been quite a journey, and we are proud to have achieved our goal.


Feedback and Inquiries

If, within the next two weeks, you have not received your order or have any questions about your delivery, please do not hesitate to contact us. We want to ensure that every one of you receives your Black Hole Sphere or Wall light and is completely satisfied. We already saw, that there are a handful of backers whose packages were not able to be delivered and will be sent back to us. My Colleague Karja will get in touch with you if that happened.

Please reach out to us via email at [email protected] for any concerns. We will assist you and address any uncertainties you may have.

If you already received your goods, we would be extremely happy about some feedback! We created this tiny survey, where you can upload photos, and if you are in the mood send us a small comment about how you perceive our creations.

One Question Survey


Together, We've Made It Happen!

Thank you for your support and trust in CinkS labs. We are already planning the next campaign and hope you will support us further! 
If you are interested in our previous work, take a look at our website. We aim to get an idea of the size and scale of our Universe with different magnitudes shown in our Spheres.

It´s fascinating, how the scale of the universe larger than us is comparable to the scale of the universe inside each spec of dust around us.
 

Best regards, Clemens and team CinkS labs



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Edit

Hi, got my wall light today, thanks! Still need to figure out how it's to be mounted (I haven't checked if there's any info on the project page, but if there's any advice, I'd be happy to hear it). Anyway, I noticed the sort of inner framing (i e. under the glass) of the light has maybe been damaged a little, a couple parts look like they have cracked and chipped. It's mostly not visible unless looking at the light from right next to it, so I don't think it'll be an issue. Just wondered if this would be a problem, and/or if it's meant to be like that (the biggest is right where the power cord comes in, so I dunno if that's just to make room for the cable). Also, what's the benefit of the wifi connection that apparently comes with the remote (at least, with the remote's instructions)? The remote seems to work without it, too - even if some of the settings I still need to figure out :P Thanks!

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