Frequently Asked Questions
Find answers to your questions
Project FAQ
It depends on the destination. We currently plan to ship from our office in Beaverton, Oregon USA. Based on our experience shipping our other products, we can make a rough estimate of shipping cost. These are just estimates. Shipping rates fluctuate and rates to destinations vary. Fortunately, it is not a large or heavy package. Shipping within the USA by USPS might cost $5 (west coast)-$16 (east coast). Shipping to Canada, Europe and popular destinations in Asia, for destinations that FedEx International Connect Plus services will be about $20-$35 USD. Parcels to Australia and New Zeeland typically go UPS for $40-50 USD. Does not include taxes, VAT or fees imposed by the destination Country.
Most certainly, yes. Your countries taxes, VAT and fees are not included in the price if the pledge. Typically, the carrier will handle collecting fees on behalf of Customs. The carrier may include a handling fee. Otherwise, your countries Customs office may contact you to collect fees. Check with your Customs office website for how import fees are collected.
There are, or will be some differences you might notice. There are some adjustments being made to improve day to day use, but they are rather subtle for the most part. The big difference is, if you have one of the first couple of NDLR batches, they had smooth turning encoders. To prevent accidental movement of the knob when pressing the encoder button, we switched to using detented (clicky) encoders. New NDLR's and the Rev2 upgrade boards all have encoders with detents.
Only owners of original The NDLR (rev1) are eligible for the upgrade. Upon conclusion of the Backerkit campaign, you will receive a survey that will require information about your The NDLR.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.