I have a little bit of an update regarding the pins, though it's probably not one you'll want to hear.
My manufacturer messaged me this morning to let me know that some of the pins ended up oxidizing during the electroplating process. While the quality of it isn't great, she sent me a photo of one of the pins for reference. The blackened looking spots along the mold line is the damage.
The quality of these pins is not what you all paid for, so this is the updated plan:
Step 1: Figure out how many of the pins were damaged- My rep hasn't gone through all of the pins yet and notified me when she first spotted an issue. I was not the only creator this has affected, so I'm guessing there's a decent amount of damage.
Step 2: Shipping any good pins- Once my rep gets back to me on numbers, if there are any pins that came out unscathed, they will be shipped to me, and I will send them to as many backers as possible after double checking them myself.
Step 3: Replating and/or Remaking- For the damaged pins, the first plan is to see if they can get replated. If they cannot be re-plated, the pins will be completely remade. Depending on the process, it could take another 1-3 months to get these.
Please note that this does NOT affect the remaining pins on the Release the Quacken Campaign if you have backed for both. I switch between my manufacturers to not overwhelm them with every project. I also had the pride mask mold with a different manu, so there were also no issues with that one.
I'm really sorry for the inconvenience and the extra wait. Once I get a better idea of what all needs to get redone, I'll pop back in and let ya'll know.
Sorry for the double ping for those of you who have backed the Quacken campaign as well, but I do have an update for this campaign!
Keychains are officially on their way to me. I should be getting them in the next week or two as long as they aren’t held up in customs.
I also received the pride mask pins today!
Once they keychains arrive, I’ll be continuing shipping for those of you who are only receiving stickers, keychains, and/or the pride mask pin. Addresses for these will lock on June 1st.
I was sent a few photos of the other pins in production, so I’ll share those as well ^^
Thank you all, and I hope you have a great weekend!
I just wanted to pop in and let you know that the stickers have arrived!
For those of you who have backed for only stickers and aren't waiting on pins/keychains, I will be starting shipment at the end of the weekend into next week!
As for the keychains, I did check in on these and am waiting to hear back from my manu. Pins are still in production.
Once shipping starts, if you have any questions regarding your items, please email me at [email protected]. I try to respond to most emails within a few hours.
As of yesterday, just about everything has been officially ordered. I was approving pin proofs while on vacation and made the order, so they have been in production for a couple weeks now.
I finalized the sticker/keychain files and made the orders over the weekend. These will probably be done and shipped to me in May sometime, so if anyone ordered only those items, you’ll get your items shipped before the pins arrived.
Tote bags are complete and have arrived, so they are ready to go as well!
Surveys and Errored Cards:
There are still a good number of missing surveys and errored cards; about 30 in total. Please double check these so you can get your items! The longer these are delayed, the less chance you have of getting the items you want, especially after fulfillment is complete.
This reminder does not apply to pay over time backers as I have already accounted for you in the counts :)
If you have any questions with payments/surveys, or anything else, please send me an email and I’d be happy to help ^^
I just wanted to pop in and let you know that surveys are out! There are a few notes regarding these:
I have provided an option for you to have your cards charged for additional add-ons/shipping for either now or April 20th. If you have chosen to have your cards charged right away but backed for an unlockable tier, your card will not be charged until the item(s) is funded.
There is one unlockable item- The pride mask pin. Just like with the campaign, if they don’t fund, you won’t be charged for it!
There are add ons for both custom stickers and keychains. Requested flag colors must be new and not already in the campaign. For those of you who plan on adding these on, I just ask that you choose one in order to give other backers an opportunity to have their flag represented as well since slots are limited.
Pay Over Time Backers- Surveys will be sent to you once balances are fully settled.
If y'all could fill out the surveys at your earliest convenience, that would great! The sooner we get most of the surveys completed, the sooner I can get accurate counts and get the items into production. ^^
If there are any issues with your survey or you have questions, feel free to email me at [email protected] or message me on Instagram. I don't always see posts or comments on here and we don't get notified all the time. I am also out of the country right now, so expect a slight delay in responses since due to the time differences.
Unless there’s a large issue with the survey I didn’t see in the smoke test results, I probably won’t make an update until closer to the middle or and of the month. I have the artwork sent into the Manu already, so once I get numbers, production should start fairly quick.
