Frequently Asked Questions
Find answers to your questions
Project FAQ
I'll do my best to ship your order right on Dec 1st when the holiday market ends. Unfortunately everything after that is up to the shipping carriers! Within the EU, it should all arrive in time, but for USA/Canada it is not guaranteed. If you need your order sooner, I recommend reaching out and I can set up an order way before this ends. Make sure your card charges go through in time if you want on-time shipping!
No, it's not included in pledge levels. Shipping will be charged afterwards. Refer to the main campaign story section on shipping.
For Americans, I cover the import fees ahead of time and you should pay anything at the doorstep. Within the EU, VAT is also already included. For all other countries, it depends on how your country handles imports.
Reach out to [email protected] and we'll sort it out! :)
Enamel Pins have a lot of manual steps in the manufacturing process, therefore the majority of enamel pins does not come out truly flawless in some way or another. For this reason, pin makers carefully inspect each pin and decide how good the quality of each pin is. Different pin makers have different ways of grading them - you can read mine on my website: https://doombloomart.com/blogs/news/enamel-pin-grading
The pins will be available for purchase after the campaign - if you message me during the campaign that you want to back them but can't use BK, I can sell them to you for the BK prices after they arrive (regular sales price will be higher). Just contact me ([email protected] or in my DMs on social media) and we can figure out a way to get the pins to you! Note that there are countries that I am not allowed to ship to, but for most countries in the world it's not a problem.
During the campaign, you can edit or cancel your pledge anytime with no problem. After the campaign, I will generally not issue refunds since funds go towards production, shipping and other costs.
Please contact me at [email protected] and we will find an agreement!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.