BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What is Enamel Pin Grading
Enamel Pins have a lot of manual steps in the manufacturing process, therefore the majority of enamel pins does not come out truly flawless in some way or another. For this reason, pin makers carefully inspect each pin and decide how good the quality of each pin is. Different pin makers have different ways of grading them - you can read mine on my website: https://doombloomart.com/enamel-pin-grading/
Can I order old pins with the new ones?
Yes! You have the opportunity to pick up my previous pins too if you missed them. They will be add ons *after* the campaign during checkout. You will get them at their original campaign price but without the bulk deals.
How does the Cross Collab Freebie work?
Cross-Collaboration is a feature on Backerkit where two projects are linked, and if you back both projects then Backerkit automatically adds an item to your pledge for free. We (Mad Child Soul and I) will do the rest for you! Each of us will include their part of the freebie in their mail.
What happens if the pin I want is not unlocked?
If you think the pin you want is not going to be unlocked by the end of the campaign, you can cancel or change your pledge.
What happens if funding fails?
You will not be charged and no product will be made (for now!).
Is shipping included in my pledge?
No. Shipping is charged extra when the campaign ends. It's a flat fee for all countries: Germany: 4€ Europe: 7€ Rest of the world: 10€ This is valid no matter the amount of pins you buy.
I cannot use Backerkit / don't have a credit card
The pins will be available for purchase after the campaign - if you message me during the campaign that you want to back them but can't use BK, I can sell them to you for the BK prices after they arrive (regular sales price will be higher). Just contact me ([email protected] or in my DMs on social media) and we can figure out a way to get the pins to you! Note that there are countries that I am not allowed to ship to, but for most countries in the world it's not a problem.
I am a retailer and want to bulk order
Please contact me at [email protected] and we will find an agreement!
How do I track my order?
If you receive a tracking number starting with something like "LF", it is a DHL tracking number and you can go to dhl.de or your countries' equivalent to track the order. If you receive a tracking number that is a very long string of numbers, it's a Transglobal Express (most US customers except for certain states) tracking number and you can track it via USPS.
My pin has scratches, dust spots or other imperfections
If you believe that you received a subpar quality pin, please reach out to me. I do my best to weed out the faulty ones, but mistakes happen. Note that some flaws are expected and normal, due to enamel pins being made by hand mostly. Here's an overview of my grading system: https://doombloomart.com/enamel-pin-grading/
My order is damaged
I generally recommend you to film the unboxing process so there's transparency on what shape the order arrived in! If your parcel is visibly damaged from the outside, the carrier may be responsible for the damage and then I can send you replacement. If your order arrived in bad shape due to my fault I will also send replacement right away. Please contact me right away if any of these happen! What I will not cover is damages that are reported late because it is difficult to tell what went wrong and if it may be the buyer's fault.
My tracking number is not moving
It can take a few days before tracking numbers start to move initially - because the shipping method I use is only scanned for the first time in the sorting center and not upon drop off. If you experience that your tracking number is stuck for longer than a week after the first scan, please contact me and I will forward your issue to the shipping carriers. Please note that you HAVE to contact me as soon as possible when that happens because insurance expires 30 days after the last scan.