Frequently Asked Questions
Find answers to your questions
Project FAQ
This project is part of Backerkit Holiday Market with rewards that are in "Ready to ship" status. Refunds are only possible for backers who fill their survey with their mailing address before the noted deadline and only if we determine that we are unable to start the shipping process of your rewards before December 2025, for any reason, such as items out of stock or other unforeseen circumstances. In that event, you will be refunded only for cost of the items that were unable to ship, at their discounted price if applicable. Backers who do not complete your survey before the deadline, will not be refunded for items that are able to ship, but will still be refunded for any items that are unable to ship for any reason. Pledges with unanswered surveys after 3 months after the campaign's end will count as a donation to the project.
This project features only items that are "Ready to ship". You are required to fill your survey before the deadline so we can begin shipping in early December 2025 to increase chances of shipping rewards on time for the holidays. While there's no guarantee on arrival date due to high demand of shipments in December, we will work fast to place shipping orders constantly as Backerkit surveys get finalized.
Products are already floored in different hubs around the world including US, CA, GB, AU, DE, ES, CN. You will be charged a low shipping rate in your Backerkit survey but you won't see additional charges for customs, tariffs, or taxes (other than FL sales tax) in your pledge. It is possible that some products have high demand and become sold out in a particular hub, in that case, backers with finalized Backerkit surveys will be prioritized based on Backer number. Any items unable to ship will be refunded.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.