BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Is shipping included in my pledge amount?
No, shipping is not included with any pledge levels. We need to charge this after the project ends to ensure we calculate the most accurate weight of your items based on your location. Please factor the estimated shipping costs listed in the project details for a rough estimate on what to expect.
When will my rewards ship?
After successful funding of our project, please give us two weeks to process the payments from all backers. We can then begin sending surveys out to collect data on how many of each item we need to proceed with for manufacturing. Please see the main project details for more information on the specific timeline, but we do expect to start shipping rewards by June 2025.
Will I have to pay for customs fees?
We cannot say for certain if you will be charged customs fees or not. It depends greatly on the amount pledged as well as laws in your specific country. We cannot mark your order as a "gift" to avoid any fees. This can result in significant fines for us. Please note that you will be responsible for all customs fees that do incur. We will not refund shipping for returned items due to unpaid customs fees.
Countries we can ship to
We can ship to the following countries: Australia, Canada, China, Hong Kong, Japan, Korea (Republic of), New Zealand, Puerto Rico, Switzerland, United Kingdom, United States Minor Outlying Islands, and United States of America. Customers are responsible for any customs charges for receiving your order. We do apologize, but due to recent GPSR regulations, we will not be shipping to countries in the EU at this time.
How do I contact you with a problem?
If you need to reach us for any reason, please either send a message through BackerKit or email us at [email protected]. Messaging through BackerKit may allow us to more quickly reference your pledge and any concerns you might have relating to the project.
If I can't back the project right now, can I still get the items later?
We do not expect to have many extras available for purchase after the project concludes. We will be ordering a few extras to cover any issues that arise with any existing backer orders, and may have a few items available to sell after orders are fulfilled, but we cannot guarantee this.
Can I get the phoenix pin if I only back this campaign?
No, the only way to get the free phoenix pin design is to back both our project AND Mimosa Studio's project. We understand this might not be ideal for some, but this is the only way to receive this pin. Pintopia is about collaboration between creators, which is what makes offering these free pins possible. Please note, phoenix pins are limited to one per eligible backer as well. There is no add-on option for additional pins.