No, shipping is not included with any pledge levels. We need to charge this after the project ends to ensure we calculate the most accurate weight of your items based on your location. Please factor the estimated shipping costs listed in the project details for a rough estimate on what to expect.

After successful funding of our project, please give us two weeks to process the payments from all backers. We can then begin sending surveys out to collect data on how many of each item we need to proceed with for manufacturing. Please see the main project details for more information on the specific timeline, but we do expect to start shipping rewards by June 2025.

We cannot say for certain if you will be charged customs fees or not. It depends greatly on the amount pledged as well as laws in your specific country. We cannot mark your order as a "gift" to avoid any fees. This can result in significant fines for us. Please note that you will be responsible for all customs fees that do incur. We will not refund shipping for returned items due to unpaid customs fees.

We can ship to the following countries: Australia, Canada, China, Hong Kong, Japan, Korea (Republic of), New Zealand, Puerto Rico, Switzerland, United Kingdom, United States Minor Outlying Islands, and United States of America. Customers are responsible for any customs charges for receiving your order. We do apologize, but due to recent GPSR regulations, we will not be shipping to countries in the EU at this time.

If you need to reach us for any reason, please either send a message through BackerKit or email us at [email protected]. Messaging through BackerKit may allow us to more quickly reference your pledge and any concerns you might have relating to the project.

We do not expect to have many extras available for purchase after the project concludes. We will be ordering a few extras to cover any issues that arise with any existing backer orders, and may have a few items available to sell after orders are fulfilled, but we cannot guarantee this.

No, the only way to get the free phoenix pin design is to back both our project AND Mimosa Studio's project. We understand this might not be ideal for some, but this is the only way to receive this pin. Pintopia is about collaboration between creators, which is what makes offering these free pins possible. Please note, phoenix pins are limited to one per eligible backer as well. There is no add-on option for additional pins.

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.