Project Update: Progress Continues!
- Words of Radiance add-on shipping progress is just over 79%.
- What does this look like in terms of numbers? We have shipped approximately 22,000 packages! Almost 7,000 remain.
- Isles of the Emberdark rewards are not included in the above numbers. All Emberdark rewards are currently in production and scheduled to begin shipping in the early fall of 2025.
Customer Support Notice
An Update from Team Dragonsteel
Journey before Destination!
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I got the majority of my add ons today but I have yet to receive my signed WoK Leatherbound. Anyone else not get theirs?
Sorry if this has been asked before - but under my pledges it has said "Order Shipped" for a week now, and I've not gotten any notification of that happening (email, tracking info, etc.). Is this normal or should I open a ticket with the support team?
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Will there be any acknowledgement that the majority of the add-on coin holders seem to be out of spec, with oversized/shallow slots resulting in the inability to actually use the holder? I will say it is the first thing I've ever got from dragonsteel that had something wrong with it. Which is why I was very surprised to see it wasn't just me or a few others, but what seems like the majority of people who recieved the coin holder all saying the same. I get paying for something way before it's even designed comes with a risk, but for anyone that still may be interested in one, I think it's fair to make a disclaimer or something 🤷♂️