Hey everyone, 

All orders marked as "ready to ship" in Backerkit have been packed and are out the door.

If you have not received your package yet please check your email for a tracking email from Backerkit. Your package may have been shipped but has not yet made it to you. Your tracing email will have your tracking number for USPS.

If you did receive your order and are looking to order more Ink and Enamel Fantasy Romance Pins, they will be available in the Etsy shop in about 2 weeks. 

If you have not received your package, please first check your tracking email, or please review the following criteria for why you may not have received a package. 

There are backers who paid for their pledge, but did not complete their survey. As well as backers with failed shipping payments. If you’re one of these backers, you have 30 days from today (June 30th, 2025) to fill out your survey and pay for shipping. If you do not complete your survey within the 30 days (by June 30th, 2025), per the terms and conditions of this project, that you agreed to when you submitted and paid for your pledge, you forfeit your rewards and will not be given a refund, or your rewards.

There are currently 2 backers with failed survey charges. This means that you filled out your survey and provided card details, but when we charged your card for shipping, the payment failed. If you do not complete your payment within the 30 days (today to June 30th, 2025), per the terms and conditions of this project, that you agreed to when you submitted and paid for your pledge, you forfeit your rewards and will not be given a refund, or your rewards

Please note that the project will close on July 1st, 2025. After that date we do not check the pledge manager. While you will still be able to complete your survey after that date, your order will not be fulfilled.

If your bank disputed your charge then you may have submitted your survey, but technically your order has not been paid for because the bank revoked the funds. If this happened to your order we sent an email with information on how to pay for your pledge. If we do not receive an email within 30 days of when we first reached out, you will forfeit your rewards and will not be given a refund. 

If we receive an order that’s been returned to sender, we will email to let you know. That email will contain information on how to get your package sent out again. If we do not receive a response within 30 days of our initial email, you forfeit your rewards and will not be given a refund. 

If your order tracking email says “delivered”, but you did not receive your order, please first contact your local post office with your tracking number. Your post office is the best chance of finding the lost order. If your local post office cannot locate your package, please email us at [email protected]

If you did not receive your package because of an address change, or because you entered the wrong address, and did not notify us of an address change, we can ship your order again, but as backer you are responsible for paying a second shipping fee, per the terms and conditions of this project. If you did notify us of an address change but have not received your order, please email us at [email protected]

For any US backers who are unable to locate their package, you will have 30 days (today to June 30th, 2025) to notify us that you did not receive your package.

If you are an international backer you have 45 days to (today to July 15th, 2025) to notify us that you did not receive your package. If you fail to notify us within those timelines, that your package is missing, you will forfeit your rewards, a new package will not be sent, and you will not receive a refund, per the agreed upon terms and conditions of this project.

❤️ I want to thank all of you who have supported this campaign and any of my previous campaigns. You make it possible for me to run this business, and I am so happy and appreciative to have connected with and met so many people who enjoy my art.❤️


Cheers, 
Liz