Frequently Asked Questions
Find answers to your questions
Project FAQ
We will be charging shipping costs after the campaign due to fluctuating global shipping rates. Based on current information, we are expecting to be posting 250gram "large letter" parcels, in which case we estimate shipping will cost £5-£15 depending on the country being shipped to. We're based in the UK, so UK shipping will be cheapest, but we are confident we will also be able to ship internationally.
The audio zine is available as an add-on, after you pledge. It is available at two prices - one, which is its full price; and the other, which is a price for people who choose to purchase the zine for accessibility reasons.
The soundtrack is included in the Caver's Bundle and Digital Bundle tiers, however if you would like to get a copy of the digital or physical cassette tape album separately, you can do so by adding it as an add-on after pledging.
If you'd like to contact us directly, please get in touch with Ella via her website, https://www.ella-watts.com
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.