Question 1

Do you offer wholesale pricing?

Accepted Answer

If you're a retailer looking to support this project, contact us. We'd be happy to work with you.

Question 2

How to contact Elm Tree Studio

Accepted Answer

For any questions you can contact me by email at help@elmtree.studio or you can reach me on Instagram at @elmtree.studio

Question 3

What is your return policy?

Accepted Answer

Returns and exchanges are not accepted. But please contact us if you have problems with your order.

Question 4

Are past campaign add-ons available?

Accepted Answer

Missed out on past goodies? Don’t worry, you’ll get the chance to grab magnets, postcards, and more in the BackerKit store after the campaign.

Question 5

When will I be charged for my pledge?

Accepted Answer

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

Question 6

What if I missed the 48-hour early bird reward?

Accepted Answer

The early bird freebie (Pumpkinhead Miaw) is only available for FREE during the first 48 hours as a special thank-you to early backers. If you miss it, don't worry you can get it as an add-on.

Question 7

Can I upgrade my pledge later?

Accepted Answer

Yes! You can adjust your pledge any time during the campaign. After it ends, you’ll also be able to add more items through BackerKit.

Question 8

Will these pins be available after the campaign?

Accepted Answer

Some designs may appear in my online shop later, but campaign backers get the best discounted prices, the best bundles, exclusive Freebies and special Miaws that won’t return once sold out. Some add-ons are also campaign exclusive and gone once sold out.

Question 9

Do you ship to the EU?

Accepted Answer

Unfortunately, I am unable to offer shipping to the EU at this time.

Due to the new General Product Safety Regulation (GPSR) requirements, small businesses like mine face significant challenges in complying with these new safety and documentation standards. This includes increased costs and administrative work that are difficult to manage at my scale.

I am exploring ways to comply with the GPSR and hope to offer EU shipping in the future. Please stay connected via social media or my newsletter for updates.

Question 10

What happens after the campaign is over?

Accepted Answer

You will receive your survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees.

The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.

Monster Miaws

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Monster Miaws

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About the Pins

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🍬 Pintober 2025 🍬

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