My manufacturer just informed me that the decks are officially in transit to the fulfilment company. Since I paid for an expedited plane transport, they'll be there in just a few days and then fulfilment will begin.
For this reason, the deadline to pay for shipping is July 3rd.
If you haven't completed your payment yet and you won't be able to do it by July 3rd, reach out to me (within July 3rd) and I'll do my best to help you. If you won't complete the payment nor contact me within the deadline, I won't be able to fulfil your order.
Charges were first attempted on June 21st, and both Backerkit and I have emailed EVERYONE with a pending payment. I'll keep trying to reach out. The payment of a few more people bounced back after the first shipping payment update, so please double check your survey and the list below to see if you might need to review your payment info.
List of people with failed shipping payments: LoS RKB AS RO CC JM ALE LD SM/CM KP PP KM TH --------------
How to update your payment information in your survey:
To update your payment method in your survey, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to be resent, please go to the survey recovery page here.
Once you have gotten into your survey confirmation link, click “Edit Your Order”. This will take you to your survey review page and you will see the option to add a new card in place of the one we currently have on file in the bottom-right corner of the page. --------------
I'm having issues with the payment:
A few people are experiencing issues with the payment with their banks or with Stripe (Backerkit's standard payment collection platform). I have talked to Backerkit about this and they said that anyone who is struggling to get the payment through, should contact their technical support team directly. To do so, access your survey (as explained above), then click on the "Need Help" button on top:
I hope it helps! As always, if you have issues, please contact me. Best, Eren
