BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Can I add more pins than the maximum pledge of four?
YES, most definitely! Backer surveys will first ask you to choose your pin designs for the amount you pledged. After that all pins and stickers will be available to choose at any quantity.
What if I missed pledging to the campaign?
I will set up a pre-order store through Backerkit that will allow you to purchase pins while we wait for the manufacturer to get the pins to me. Sometime down the line, they will also be available in my regular store!
When will I received my order?
Based on previous experience with my manufacturer, I expect to have the pins in hand and ready to ship within 2-3 months maximum, maybe faster! But be aware that due to the ongoing uncertainty around tariffs in the United States, turnaround times might vary. I will update everyone who pledges with any changes!
I wasn't charged for shipping when my pledge was collected, what gives?
Shipping will be charged at the time you received and complete your survey. This is the most accurate way for me to charge shipping cost, in case you add more pins or postage prices fluctuate.
Can I get a refund for my pledge?
Yes, but only within a certain amount of time. After surveys are locked down, I will use the funds to place the order with the manufacturer, and won't be able to offer you a refund after that. If there is something wrong with your order, please reach out to me!