Due to some previously solved issues with payment I missed the initial fulfillment months ago but since then I've not received any updates and still don't have the books/rewards. I've tried emailing both Backerkit and Exalted several times over many months where I've either received "We'll get back to you" from the former and silence from the latter. What is the best way to get a response from support? I'm still hyped to received the items and it's a shame it's taken so long at this point.