Frequently Asked Questions
Find answers to your questions
Project FAQ
EU Customers: You will not need to pay for customs and taxes, as I ship from Germany. UK Customers: Please be aware that you need to pay VAT on your order. This will be handled either during the pledgemanager or when receiving your items. US Customers: Due to the new regulation that came into effect last summer, the shipping process for you has changed. Unless regulations change again, you will be paying for shipping AND for customs during checkout. I will the pre-pay all customs charges for you. During the pledgemanager after the campaign, you will be charged for shipping based on the weight of your order and an additional "tariff" charge is added, based on the value of your order. This way, you can receive your package as usual and won't have unexpected charges at the door. I will provide more information closer to the shipping date. As regulation is changing quickly at the moment, you can check the campaign page, FAQ and Updates for the current shipping costs and tariffs.
At the moment US customers will pay Shipping: Approximately 35€ flat fee Customs: the tariff level for Europe is 15% of the value of your order, excluding shipping, and is added on top of shipping costs. NOTE: The existing tariffs are illegal under the newest Supreme Court ruling, but Trump has announce he will double down. If the tariffs are lowered below 15% by the time I ship, you will pay the lower tariff. If they are increased, you will NOT pay an increased fee, I will absorb the difference.
Refunds can not be issued under any circumstances after the pledges are collected, as all funds go directly into production. Please keep in mind that you may need to pay customs or VAT during checkout or upon delivery. You are solely responsible for paying these charges. If you fail to pay these charges and a package is returned to me, you will not be eligible for a refund. Make sure only to pledge to this project if you understand and accept these conditions.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.