Happy Holidays from Friends Collection!
We have been hard at work shipping not only your Hyrax and Pigeon Plushies, but fulfilling the same orders on Amazon, Etsy, and our w...
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Borbs
about 1 month ago
Surveys Sent! Contact Me if You Need Help!
Hi All,
Surveys Sent!
In the matter of time, I figured that you want your survey sooner than later. Life comes first, and I want you to be able to fill ou...
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Borbs
about 2 months ago
Backerkit Ended, Happy Halloween!!
Hi All,
I just wanted to say that I really appreciate all of your support on this Backerkit. I am so grateful for each and every one of these pledges, and will do my best to ma...
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Borbs
3 months ago
September 16th Update!
FULLY FUNDED
Hi all!
Thank you so so much for funding our Hyrax, Ferret, and Pigeon Backerkit! I am very excited to start sending some of these out as soon as they reach my d...
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Borbs
4 months ago
August 16th Hyrax/Pigeon/Ferret Update!
Happy Friday, Backers!
I wanted to update you on some EXCITING new things over here!
Coming Back From Our Convention
First of all, I went with House Fish Balloon to visit a c...
We have been hard at work shipping not only your Hyrax and Pigeon Plushies, but fulfilling the same orders on Amazon, Etsy, and our website. The fidget beads/super soft stuffing/coosh balls inside of each hyrax are already making them so popular that they are listed at $35 on all of these websites!
The pigeons are also extremely satisfying to squish, so I hope you enjoy them when you get yours in the mail. Tell me what you think, too!
That being said, you've been sending me great questions! So here are some answers to the most commonly asked questions I've received:
FAQs
I ordered my Hyrax/Pigeon with stickers, but didn't receive them! Where are my stickers?
You're getting your hyraxes and pigeons as soon as possible if the additional items are small (printed roll and write sheets, stickers).
That's because we make each and every sticker by hand at this time. In order to send each order with a handmade sticker sheet (printed, laminated, cut, cut again) I would have to delay shipping until possibly mid next year. Instead, I will print all of them at once and ship a load of envelopes once they're all ready.
You can let me know here if you need your stickers earlier than that, but it does delay the process substantially for everyone else at the moment!
I can't find my tracking information/the tracking number says that it's still not scanned in?
If you haven't received an email from XPS Connect, then we haven't been able to ship your order yet.
However, if you have, then you can usually ignore some of the bugs with the tracking number at this time of year. The USPS is made up of people, too. And a lot of volunteers this time of year! It means that people make mistakes when scanning, and I'm getting 2-3 messages per day asking about why something says its still in our origin post office in Orange before suddenly appearing at their door the next morning, or saying that it's delivered when it actually won't be for a day or two.
The only time to worry will be if the package is marked "Delivered" and it doesn't show up several days. Then you can send me an email about your package being stolen or lost here.
I live in Canada and...
If you live in Canada, the Canadian Postal Worker's Strike has put any and all mail shipped to you, to a complete standstill. As a result the United States Postal Service also shut down my ability to ship your orders. You should expect a delivery as soon as they get through that month+ of backlogged parcels in your country, on top of the normal 1-2 weeks of shipping time.
I looked into UPS and FedEx options, and they are all prohibitively high, $60+ CAD, some getting to $200+ CAD for those of you who ordered hyraxes and pigeons. If you are interested in paying for that shipping, to get your package earlier, you can let me know here.
What about the Game and the Ferret?
For those of you wondering about the Hyrax Game and the Ferret, you're in luck. The ferrets are all made, tagged, bagged, and on their way to us. Not long after-- they'll be on their way to you! The games are all in a warehouse in Monte Sereno CA with House Fish Balloon, and I am waiting for them to ship me a few to send your way.
I ordered the game/ferret, but this hyrax/pigeon is a Christmas gift!
I can't separate your order 100% as well as I can, but I can write notes into each backer field. This means that if you need your hyrax/pigeon ASAP but you have either of those items in your pledge, you can send me an email. I'll be able to make a note and ship you your new friends earlier if you do.
That Being Said...
I hope that you have a wonderful holiday! We'll be shipping your orders all the way until Christmas here, and hoping that they can make it on time. I sincerely believe that you're going to love your stuffed animal, and I can't wait to see what you think about them.
In the matter of time, I figured that you want your survey sooner than later. Life comes first, and I want you to be able to fill out your shipping information at your leisure... especially with Christmas around the corner!! The survey should have everything you need to receive your rewards.
What You Need to Do...
Fill out the survey at your earliest convenience. This will allow for me to send out your stuffed toys. Let me know if you have any questions at all. A few backers have already sent me emails and I can properly prioritize your order if you send me one after your survey.
With our first box of Hyraxes already here, you can learn more about the stuffed animal on the Hyrax.World blog, while we wait for the following containers to arrive! At the moment, I have them listed on Etsy and Borbs.com, but in a very limited supply at the time being.
I just wanted to say that I really appreciate all of your support on this Backerkit. I am so grateful for each and every one of these pledges, and will do my best to make fulfillment as amazing as possible!
Happy Hyraxween!
This time, we're focusing on only three new stuffed toys-- and two of them are already being shipped!!
What's Next?
The first box of your Hyraxes should be arriving very soon, and while it will not cover all of the orders, I will be able to send a few you of you hyraxes as soon as next week!
Meanwhile your Hyrax Games are in production from House Fish Balloon. The first games are just off the presses as we speak, and just need to be shipped to Monte Sereno and Orange for fulfillment.
Your Pigeon Borbs are in production, and should be finished soon. The factory finished up with the exteriors and are now adding the most amazing fidget beads in the world to the bellies of each bird. I'm praying that they get here in November, so that you will receive yours in time for Christmas!
Finally, the Hot Dog Ferret has had a long journey, but the newest prototype finally looks workable. I am going to be testing it once it arrives at my house, and then ordering the bulk order shortly thereafter. I'm going for a smaller batch in hopes of shipping them soon!
Everything else can be shipped as soon as the prior items make it to my doorstep.
What Else Have We Been Working on?
Hyraxes are seeing a surge in popularity lately, and I'm all for it! I've been spending some time fulfilling Etsy orders for our Hyrax stickers, and helping with the Hyrax subreddit-- even running a little hyrax website. I'm so excited to add the plushies to the mix.
Questions and Comments?
Comment below if you have any questions, or send me an email at [email protected]!
Congrats on reaching the stretch goals on Backerkit here! Are we gonna be hearing more about what those new unlocks are gonna look like? I'm curious how big the larger hyrax will be!
