Let's start with the good news! Shipping is complete on the project! 

This was our first time using BackerKit Crowdfunding, and our first time in half a decade using their fulfillment back end, so while we did our best, I do feel like there's a higher chance of error (new/refreshed systems and processes always seem to produce that). 

If you have any issues or concerns about your order or there is a mispack you can reach out to [email protected] and we'll do our best to address it and make it right. We've had a handful of small issues or damages to replace, but we'll get those sorted as they come in (it generally takes us 2-4 business days to get that processed). 

Flat out, we forgot the early bird backer stickers. That was on us. 

When we were using the backend of BackerKit to collate the items, for some reason (either we set it up wrong, we didn't include the item right, pulled a report wrong or something), the sticker didn't show up in the Pledge Manager system and so we missed including it at multiple points (when we gathered counts, when the system printed the invoices for shipping, etc). 

We flat out just shipped packages without the sticker. I (Alan) am very sorry. The ball was dropped by me and I should have caught it. I'm frustrated by this oversight and I can't really do anything other than apologize profusely and try to find a way to make it right.

There are a little over one hundred of you owed a sticker. For those of you affected, we have two options: 

I am deeply sorry. It's been a frustrating six months for me, and I feel terrible about this. 

- Alan.

The last week (and change) of tariff fluctuation has wrecked havoc on shipping costs and prices. But we've got some reliable fulfillment numbers, so we're going to be putting shipping in and pushing it out Wednesday of next week to you.

It's worth reminding folks that (as per the campaign page), you're responsible for any VAT, customs fees, or other charges associated with your shipment. We will be marking these as books, so any charges should be minimal (if existing at all). The world is so influx that it's impossible to get accurate information (it seems to change each day), but we wanna get your books to you, so we're pulling the trigger next week!

You'll have two weeks to pay your shipping, after which packages will start going out in full. It shouldn't take long (there's one or two days worth of work to ship 'em) and you'll get a shipping notice with tracking when they do go out.

We got all our shipments in, except one box of the bonus cards was messed up (shipper left it in a pool of water and it ruined the cards). We're awaiting the replacements, but we've begun the process of working with BackerKit to add shipping charges to pledges, and we're going from there.

As a reminder, backers are responsible for VAT/Customs charges from these shipments, but if there's any concerns, we'll do our best to help. 

More details when shipping is ready to go live for you all!

Hey everyone!

Backerkit surveys are out to everyone. PDFs will go out Friday! As a quick note, despite the review by ourselves and the BackerKit team, the Neurocity hardcover was set to an add-on price of $0.

Obviously, it was not supposed to be $0. It's been corrected to the $36 price point that it was on the campaign. If you added on the hardcover, you might need to double check your pledge (and remove it or be aware of the change)!