Happy Halloween! We wanted to provide a special update today that includes both a fantastic treat for you and an honest report on the status of the fulfillment process.
Your Special Halloween Gift: The Halloween Party
To celebrate the season and to thank you for your incredible patience, we are thrilled to announce the official release of our special scenario: The Halloween Party!
This substantial adventure is the result of a collaboration between Gear Games and Coboldo Channel. The scenario is a thrilling blend of teen drama and cosmic horror, where your Students must face typical school rivalries and the most terrifying night Innsmouth has ever known.
At over 50 pages (drawing on the volume of content, e.g., detailed days, characters, and rituals found in the sources), this adventure is now available for purchase on our website. However, we have decided to give it to you, our dedicated backers, absolutely free. Please check your emails for details on how to download your copy immediately!
Fulfillment and Shipping Update
We must, unfortunately, address the ongoing challenges regarding the fulfillment of your physical rewards. We are experiencing significant shipping delays and setbacks, particularly those affecting US customs procedures and the management difficulties experienced by UPS.
These issues are, regrettably, caused by factors entirely outside of our control. We are aware that some backers have still not received their rewards, including packages that were shipped as far back as July. We are actively monitoring these complex situations and are deeply frustrated by the lack of timely solutions from our carriers and customs partners. We chose this time to offer "The Halloween Party" as a token of our commitment and appreciation during this frustrating waiting period.
Support and Communication
We are committed to resolving these issues, but we require your cooperation on communication:
If you have any specific concerns about your shipment or missing packages, please contact us ONLY via email at [email protected]. This remains the sole dedicated channel for all shipping-related inquiries.
We pledge to resend any packages that are confirmed as dispersed or lost. However, we must wait for UPS to provide feedback regarding the unresolved customs situations that are currently pending before we can take action on affected packages.
Thank you again for your patience and support as we work to get your physical rewards into your hands. In the meantime, enjoy your terrifyingly dramatic Halloween night!
