Hey Everyone!

We're back with what is probably the final "major fulfilment update". At this point the vast majority of people have their pledges and we're moving on to wrapping up any stragglers and ensuring any damaged, misplaced or undelivered items are sorted out!

US Backers

US Backers should all have received their pledges at this point. We hope you're enjoying your pledge! We're currently working through support tickets to organise resends and replacements wherever they are needed. If you have any issues please reach out to [email protected] 

CA Backers

Canadian Backers likewise should have received their pledges. Again we're working to ensure that anyone who has experienced issues with the fulfilment is being sorted out! For those who have their pledge we hope you enjoy!  If you have any issues please reach out to [email protected] 

European Backers

The European orders were slightly delayed in their arrival and they arrived on May 13. From then, they made their way through customs and the first batch of tracking numbers was uploaded on the 23rd May. The rest of the European tracking numbers were uploaded on the 27th of May. At this point, nearly every pledges has received tracking which has been uploaded to BackerKit and many have started receiving their orders.

There are some remaining pledges which haven't yet received their tracking. We are currently investigating this with our Fulfilment Partners so do not fret. We will ensure your package arrives with you soon. If you have any issues with the tracking of your pledge please reach out to [email protected] 

Oceanic and Rest of World Backers

Nearly all Oceanic and Rest of World backers have received their pledge. We are now going through with a fine tooth comb and ensuring no orders are missed. This includes catching up on any outstanding support tickets.  As such, if you're having any issues please reach out to [email protected] 

Outstanding/Late Pledges

While most people who submitted their surveys after the cut-off date have had their pledge sent at this point, there are still some waiting to be sent. Now that the bulk of fulfilment has been finalised we will be regularly sending out batches of any outstanding pledges.

That's all we have for now. We will be back soon with another update soon.