Hail, Citizens of Darkenhaven and fellow Gooey Adventurers!
GooEyad and the Goo Crew here! First and foremost, thank you all again for making the 10-day ENNIES Showcase such an incredible event. It was an honor to feature Darkenhaven alongside so many other fantastic award-winners, and we are thrilled to welcome so many new faces to the world of Zyathé!
We wanted to give you a quick update on where things stand regarding your pledge surveys and rewards.
When to Expect Your Surveys (Next Week!)
BackerKit recommended that we wait at least 14 days after the campaign ended to open the pledge manager and send out surveys. This hold period allows for payments to be processed, for failed payments to be resolved, and ensures everything is locked in on the backend.
Unfortunately for our timeline, that 14-day mark landed exactly while the Goo Crew was away surviving the magnificent chaos that is Gen Con. Because of this convention overlap, we need just a bit more time to make sure everything is configured perfectly on our end. We want this process to be as smooth as possible, taking what we've learned from our last crowdfund to inform how we set up the pledge manager this time.
The great news is that the surveys are nearly ready, and we will be officially releasing them next week... likely on Thursday or Friday.This will give us enough time to test the pledge manager, make sure we haven’t missed anything, and keep that process smooth and easy for you. Please keep an eye on your inboxes.
Immediate Access to Digital Rewards
We know you are eager to start exploring the city! As soon as you receive and fill out your pledge survey next week, you will gain immediate access to your digital rewards. This includes all the digital files for Darkenhaven as well as Gloomport (if it is part of your pledge).
The One Exception: The only digital file that will not be immediately available is the Monsters of the Gloomport bonus supplement. We are currently in the process of writing this bonus addition! Once it is complete and polished to our gooey standards, we will distribute that file to everyone who pre-registered.
Thank you all for your patience as we unpack from Gen Con and finalize this setup. We can't wait for you to dive into the corruption, wonder, and deep intrigue of Darkenhaven and Gloomport!
Gen Con, after we finally finished disassembling our booth at the end of the show
Until next time, may all of your adventures be sticky!
