Project Update: Digital Files Distributed! Plus, A Note About Add-Ons
Hello, Gooey Adventurers!
GooEyad, Sir Gooey Lawrence, and the Gooey Crew here. We've got a short update for you today, but with some exciting news!
GooEyad, Sir Gooey Lawrence, and the Gooey Crew here. We've got a short update for you today, but with some exciting news!
Digital Rewards for Pledges
Digital rewards for specifically pledge items have been distributed! If you have paid for you pledge in full, then you have already received access to your digital rewards for the items included in your pledge. We were able to take everyone's rewards from the crowdfunding campaign and add them directly to your Gooey Cube Shop accounts, so your digital rewards are accessible through our website and you should have received an email notification.
If you selected to pay your pledge in installments through BackerKit, then you will not have received your digital rewards for your pledge as of yet. Once the payments are complete, we will add the digital rewards to your account.
If you selected to pay your pledge in installments through BackerKit, then you will not have received your digital rewards for your pledge as of yet. Once the payments are complete, we will add the digital rewards to your account.
Don’t already have a Gooey Cube Shop account? No worries! Your digital rewards are still connected to the email address you used to back the campaign. Visit https://shop.gooeycube.com/, select the account sign-in option, and use that same email address. Follow the prompts to sign in or create your account, and your digital rewards should appear in your account once you are logged in. If you use a different email address or have trouble accessing your rewards, please contact [email protected] so the Goo Crew can help.
Where are my add-on files?
If you are looking for your digital add-on rewards, you won't see them just yet! Currently, you only have access to the digital files for your main pledge items, as those were already paid for during the campaign. We are holding off on locking surveys and charging cards for add-ons and shipping until we are closer to fulfillment. This gives you plenty of time to fill out and edit your survey, and it ensures we don't charge you for extras or shipping until we are fully ready to ship. Once we do lock surveys and process those final charges, your digital add-ons will unlock. (Waiting to charge is also official best-practice advice from BackerKit to ensure creators are ready to deliver before collecting additional funds!)
However, if you'd prefer to receive your add-on digital rewards right away, and are okay with us locking and charging your order early, then please feel free to reach out to us at [email protected] and we will get that situated. Like with the pledge rewards, we will add your digital files straight to your Gooey Cube Shop account and you will receive a notification when they're ready.
However, if you'd prefer to receive your add-on digital rewards right away, and are okay with us locking and charging your order early, then please feel free to reach out to us at [email protected] and we will get that situated. Like with the pledge rewards, we will add your digital files straight to your Gooey Cube Shop account and you will receive a notification when they're ready.
To summarize:
- Digital pledge rewards are available through your Gooey Cube Shop account, accessible at https://shop.gooeycube.com/ with the same email address you used to back the Darkenhaven ENNIES Showcase campaign.
- Digital add-on rewards will not be available until we lock orders shortly before fulfillment begins. If you'd like your order to be locked and charged before then, send us your request at [email protected].
That is all for now! Stay tuned for more progress reports, and if you have any questions or require assistance, please reach out to [email protected] and we will do our best to address your issue.
Fare thee well, and may all your adventures be sticky.
– The Gooey Cube Crew
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