Frequently Asked Questions
Find answers to your questions
Project FAQ
Unless you'd like to support us with a $5 tip, do NOT add the add-on to your pledge— those who supported within the first 48 hours will be included in the early access list by default.
We will charge shipping in the post-project survey after the project closes. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location. Please factor the estimated shipping costs (detailed in the project) into the total price of the reward you select.
When crowdfunding, there is always a risk that the project might not meet its goals. To minimize the risk to our backers, we will ensure that at the very least, if the stretch goal is not met, those who ordered a physical copy will receive the digital edition once it becomes available. Alternative compensation, such as a run of reduced quantity, is not guaranteed but will be explored.
Digital editions cannot be refunded once the campaign ends. Physical copies can be refunded for up to 7 days following receipt. This policy is subject to change based on the printing service used, as well as shipping method. To request a refund, please message [email protected]
Reach out to [email protected] with any questions you have, and we'll be sure to answer within 1-2 business days.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.