Frequently Asked Questions
Find answers to your questions
Project FAQ
Refunds must be requested within 30 days after the campaign's end date. No refunds will be issued more than 30 days after the end of the campaign. This is because I will have already used the funds to start manufacturing by that time. No exceptions. Please take this into consideration before you decide whether or not to back the campaign. I do not issue refunds for backers who fail to submit their survey before shipping is complete.
Pledge for my campaign for at least 1 standard or jumbo pin, and Wayward Enigma Designs' campaign Celestial Beasts: https://www.backerkit.com/c/projects/wayward-enigma-designs/celestial-beasts-a-cosmic-enamel-pin-collection If both projects are funded, you'll receive both cross-collab rewards! Note: backers must pledge for at least 1 standard or jumbo enamel pin to qualify to receive the freebie. Support tier backers will not qualify unless they add on at least 1 standard or jumbo enamel pin to their order.
Pledge for at least 3+ Spaced Out banner projects and you'll get one freebie sticker from each creator you backed! See all of the participating campaigns here: https://www.backerkit.com/c/collections/spaced-out?ref=holoraindropsFAQ Note: backers must pledge for at least 1 standard or jumbo enamel pin to qualify to receive the freebie. Support tier backers will not qualify unless they add on at least 1 standard or jumbo enamel pin to their order.
You will be charged for shipping separately AFTER the campaign is finished and after you complete your survey. You will receive a 48 hour notice before you are charged for additional add-ons & shipping.
Crowdfunding takes time and a lot of effort. Between manufacturing, quality checking, and packaging, it will take a few months for you to get your rewards. The estimated ship date for this campaign is July 2026.
After the campaign is over, you will receive a survey from me that will allow you to choose which pins to receive in your reward package. You'll also submit your shipping information. Surveys are mandatory. If you don't fill it out, I can't send your rewards. Please fill it out promptly!
I can't send you your rewards unless you fill out your survey. If you don't fill it out, you won't receive rewards. If you fail to fill out your survey by the time I'm done shipping rewards, your pledge will be considered a donation and will not be refunded.
You can cancel your pledge at any time during the campaign and you won't get charged. Please keep in mind that I will not cancel pledges or offer refunds more than 30 days after the campaign ends.
You can change your submitted address on your survey at any point and as many times as you need to up to the date that I lock addresses for shipping. If I've locked addresses already and you need to make a change, please submit a support request on the campaign page or reach out to me directly at [email protected].
Because of the complicated nature of how the BackerKit Pledge Manager works, I do not offer combining rewards/orders. Thanks for understanding!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.