In the last couple of weeks, we've been focused on finalizing artwork for the manufacturer, ordering samples, and getting the Pledge Manager and pre-order store set up. We're just about ready to send the smoke test, which will help us identify any issues with the survey. If all goes well with the smoke test, you should receive your survey by next week.

It’s essential to respond to your survey as quickly as possible since we need this information to fulfill your rewards. Surveys will be open until Friday, November 29th, at which point we'll start tallying the final quantities for all the rewards and placing the orders with the manufacturers.

You do not need to create a BackerKit account to fill out your survey. When you receive the survey invite email, click the survey link to respond. You'll be able to review the rewards you selected during the campaign, provide your shipping information, and purchase additional items if you'd like. 

After you respond to your survey, you can always go back later and change your responses at any time before we close the surveys and get our final counts. We will be processing any charges for additional purchases AFTER January 1st, 2025, and we'll send another Update to notify backers in advance of charging cards.

Due to the volatility of shipping prices, shipping fees for this project will be calculated and charged closer to the fulfillment date so that we can offer the most accurate and economical prices. We will keep you informed all along the way and will alert backers when shipping costs are finalized & before we charge your cards. 

If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://chonky-bears.backerkit.com/.

If you used your Facebook credentials to log in to your crowdfunding account, the BackerKit survey is sent to the email address associated with your Facebook account. If you have another email address that you prefer to use, please contact support at https://chonky-bears.backerkit.com/faq.

After surveys are sent, if you did not receive the email and you signed in with Apple ID, your email address might be a private relay email address. We can help locate your survey and update your email address—please message us or post a comment with your Backer ID or Pledge # found on your confirmation. You can learn more about your email hiding for your Apple ID here.

Surveys are coming next week, please complete yours by November 29th, and if you have any questions or concerns please email us at [email protected]!