Frequently Asked Questions
Find answers to your questions
Project FAQ
Back a physical tier in this campaign and the Draco Nouveau campaign before both campaigns end to qualify for our special cross-collab incentives. The incentives from each creator will automatically be added to your cart during the survey phase (after the campaign ends when you choose your final rewards).
The truth is, we don’t know what’s going to happen, but we are committed to fulfilling this project, and have already begun manufacturing the products. We’ve done our best to incorporate projected cost increases into our budgeting and product decisions, including offering items from past campaigns that help us increase our profit without increasing prices for backers. We’ve planned ahead to cover our costs and we’re working with trusted manufacturers to ensure we’ll be able to fulfill all of our current and future campaigns. We understand that fluctuating shipping costs are already a frustration, and we’re committing to not charging backers for additional tariff fees on top of shipping charges.
Backers with orders of $150+ can select Pay Over Time to pay their balance in four monthly payments, beginning after the campaign ends. No additional fees or interest will be applied to your order. Subsequent payments will be charged monthly (note: some payments may be slightly delayed if they land on weekends or holidays). Payments are automatic, and you can update your payment method before future charges. If a payment fails, it will retry 7 days later. If unresolved, the balance will be added to the next scheduled charge. What if I want to stop future payments? You can cancel anytime to stop future payments, but your order ships only after full payment. Refund Policy Rewards will not qualify for shipment until you have paid in full. Any partial payments made are not eligible for a refund. You will not be able to access the pledge manager survey until after you have paid in full.
Enamel pins, as unique and intricate pieces of wearable art, can sometimes exhibit minor imperfections. These minor imperfections are a standard part of the production process and are inherent to the nature of creating enamel pins. We strive for the highest quality in our products and all pins will be individually graded to ensure you receive a Grade A quality pin with minimal imperfections that do not compromise the overall aesthetic or functionality of the pin, including: Pin Placement Variations: Due to the nature of the manufacturing process, there might be slight variations in the placement of the pin posts or backings. This can result in minimal misalignment or unevenness between individual pins. Enamel Fill: While our manufacturer takes great care to ensure consistent and smooth enamel application, there may be slight variations in the enamel fill, resulting in small inconsistencies in color or texture. This adds to the uniqueness and charm of each pin. Metal Plating: The plating process involves electroplating metal onto the pin's base. Occasionally, tiny specks, slight color variations, or minor scratches might be present on the metal surface. Minor Scratches or Dents: During the production, handling, and packaging stages, some pins may acquire minor surface scratches or dents. These can be barely noticeable or may require close inspection to identify. Please note that while these minor imperfections can occur, they do not detract from the overall beauty and appeal of your enamel pins. We are committed to creating a high-quality product that you'll be proud to wear and display, and we won't deliver any pins that we wouldn't be proud to have as part of our own collection.
If you're a retailer looking to support this project, please contact us. We'd be happy to work with you!
We'll be using trusted manufacturers that we've worked with before, but occasionally things happen and there are minor delays in manufacturing. We will always be upfront with backers along the way. We will disclose any setbacks, delays, and any other pertinent updates. It's important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances. Please also understand that money pledged to a crowdfunded campaign is a donation or investment. This is not an online store and you will not immediately receive your rewards after pledging. Please note that minor changes may occur in production, and that the images presented here are mockup designs. There is a possibility of slight changes in color and size in the physical item.
It is crucial to understand that while we have made pins, stickers, and printed products before, most of the items in this campaign have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our products turn out looking like the mockup design. Different computers, phones, and other devices have different screen settings which means coloration may vary between screens. We use a Pantone formula guide book to choose the colors for our designs. The manufacturers use those Pantone numbers to know which colors to mix and apply where, however, looking at a Pantone swatch on paper, is different than looking at a Pantone color in enamel. Each mockup has an estimate of what the size will be. Our pin sizes are either specifying the general height or width of the pin. The final product may vary based on the manufacturer's recommendations for size. Metal plating colors may vary on the physical pins.
In order to get the most economical prices and accurate shipping costs, we will charge shipping later in a separate transaction closer to the date of fulfillment. We will post an update to the project to let you know when to expect this charge.
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. We are always happy to send a free replacement if anything arrives defective or damaged (please read the FAQ section on pin grades to determine if your pin is damaged). Please reach out to us at [email protected] if you have any issues with your order so we can make it right.
Once project shipping is completed backers will be notified via a campaign update. This campaign update will have a final survey completion date. If your survey is not completed and your balance including shipping costs is not paid by the deadline, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.