Updates

Apparently link a digitial file to a reward and telling Backerkit ... hey everyone getting this reward should get this file was not enough.

After that you have to click a button that says "distribute files to backers" 
and then
You need to click a diffeerent button to email everyone the information on how to get the files.

Sorry everyone ... I am learning as I go here as these seem like unneccessary steps ... but they are done now so you should have access to the files from an email sent out with information.

IF you are a pay over time backer ... sorry ... Backerkit will not send you the files until the final payment is made.

Also the part of Backerkit that you put the digital files into said I could use STL files ... but now I just found out that STL files will load BUT THEN NEVER ATTACH TO YOUR PROJECT (they just go into electronic limbo).   
So with that new information if you reward is getting STL files ... I zipped the files and that format did load and also attached to the project so you can get them now.

I am on annual vacation for my wife to visit her aging father  ... so doing my best to stay up to make sure I fix anything as fast as possible around being away from my current home base.

Tom @ Impact!

A reminder that its my first time using Backerkit as a Creator.

This afternoon Backerkit attempted to charge the cards for everyone with a completed pledge manager.

If your payment went through (or you had no payment due) ... IF I understand correctly Backerkit should have made any PDFs that were offered as part of your reward available for you to download.

IF this is true ... anyone still needing to complete your pledge manager ... you should be able to get access to the PDFs within 48 hours (basically as soon as Backerkit actually charges against the card).

Thank you everyone ... looking forward to starting shipping around mid-July.

Tom @ Impact!

Backerkit just let me know what was wrong and it should be all fixed now.  Sorry for anyone that hit that issue but it should be fully resolved.

Tom

Apologies something went haywire with the Laverna's Ring and D24/D30 if you selected them as Add-ons during the campaign.   

I went through all the Backerkit guides and thought I had those items set up properly to just ask which color you wanted when they did the pledge manager.

But for some reason its making you buy it twice (the first one with no color and the 2nd with the color you picked).   I have already messaged Backerkit and they messaged back asking for some more information to see specific backers being effected so they can solve it.  (It at least made me feel better that they looked at my add-on and thought I did it right as well on first glance).

So BackerKit is on it .    That said ... I did have a way to fix it as a creator that might work for you if you want to get your pledge manager finished.

If you delete the add-on you made during the project and then you add it back from the add-ons section of the pledge manager where the add-on items are already a specific color (not a choice) ... that should solve your problem.    If you do not have the option to delete add-ons made during the campaign ... no worries (that just means its a creator superpower) and Backerkit promises they will figure out the issue soon.

Tom @ Impact!

So a week ago we landed for our annual family vacation for my wife to visit her father.   I have been relaxing but also getting some projects finished that work well with the solitude of being away from the day to day.

Namely ... I finished all the 5E translations for all the DCC content and so that means the pledge manager can go live!

I sent out pledge managers to 5% of the backers today just to make sure there are no issues I missed.

If those look like everything is okay ... I'll send out the surveys to everyone else.   If I understand correctly ... you should get the PDF content as soon as you fully complete the pledge manager.   The physical rewards should ship out starting in late July and be completely shipped out by end of September to all backers.

Tom @ Impact!