Frequently Asked Questions
Find answers to your questions
Project FAQ
No worries! You will be able to select the pin designs you want after the campaign ends, via Backerkit surveys. For now, please select the number of pins you want instead.
Yes! I am working with White Squirrel for fulfillment on this project, and because they also manage my day-to-day shop fulfillment, I'm happy to announce that they can also ship a selection of plush with your Backerkit rewards. Currently, I am offering Crabapple, Pineapple Crab and Orange Crab as Add-Ons in very limited quantities. Shipping & handling costs for plush are an additional fee per pledge, as below: España (domestic): $2.00 per plush EU etc. $6.50 per plush USA: $4.50 per plush Please note: Adding plush to a Crabby Pinpalooza tier pushes it into the next weight bracket and will incur an additional shipping cost of $12.
Shipping will be calculated and charged after the campaign is complete. However, here are rough estimates: United States Packages headed to US addresses will cost an average of $9USD for 1-3 pins. They will be fulfilled by White Squirrel from their warehouse in Everett, WA. Spain Packages within Spain cost 2-4USD for up to three pins. Everywhere Else - AU/CAN/EU/JP/NZ Packages to non-US destinations will cost between $5-7USD for 1-3 pins. They will be fulfilled by Shelly (project creator), and sent from her home in Barcelona. A full pricing chart is listed in the Shipping & Fulfillment section. Please read there for more details.
We ship to all countries except those currently sanctioned by the USPS (Israel, Ukraine, Russia) If your country is not listed above, please rest assured that we can ship to you. :)
All US packages will be fulfilled by my shipping partner, White Squirrel, who are located in Washington state. All other packages will be fulfilled by yours truly, and will ship from my home in Spain. This allows me to offer much lower international shipping rates and I am excited to pass the savings along to you! :)
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.