Frequently Asked Questions
Find answers to your questions
Project FAQ
After the campaign is finished, you will receive an email to complete a Backer Survey. Within this survey you will be able to select which designs you want from the Travel Series, and also have the opportunity to add-on other items from the campaign or our shop! (the pins included in your pledge tier can only be selected from the Stamp Travel Series Collection)
Here are the steps to receive your TWO free Pintopia Pins: 1. Pledge to our campaign 2. Pledge to Flea Circus's Campaign 3. Successfully pay for your initial pledges 4. Successfully fill out your survey and pay for shipping 5. Enjoy!
We are so excited to offer the ability to add on other products from our shop for this campaign, including our other pins, Stamp Washi and Art Prints! You will get the option to add any other items from our shop AFTER the campaign ends, when completing your Backer Survey. You will receive the link to complete your Backer Survey via email. We are happy to offer the ability to add on other products from the campaign or our shop, including our other pins, postcards, washi, stickers, and art prints! We've used Backerkit's pledge manager many times and are so happy with how easy it makes adding on products :) You will get the option to add on this campaign's pins or any other item from our shop AFTER the campaign ends, when completing your Backer Survey. You will receive the link to complete your Backer Survey via email.
EARLY BIRD OPTIONS - If you are an early bird backer and you would like to add additional pins to your pledge: you can do so AFTER the campaign when completing your Backer Survey. STANDARD OPTIONS - If you are not an early bird backer and would like to add additional pins from this campaign, change your pledge to a higher reward tier. To change your pledge tier: • Log into BackerKit and click your profile photo/icon on the top right • From the drop down list, select "Your Pledges and Surveys" • Select our campaign • Select "Edit Pledge" • Select which tier you would like to change to from the dropdown menu • Confirm your changes :)
Since we are giving backers the ability to add on items from the campaign or our shop, shipping will need to be calculated for each order, and isn't going to be a "one size fits all" flat rate. We've provided shipping estimates on the project page that give you an idea of what to expect, but final shipping charges will be calculated and assessed in BackerKit after the campaign concludes when your surveys are filled out.
After you respond to the Backer Survey you can go back later and change your address at any time before we close the survey (this will happen about two weeks before we ship the rewards). You will get a reminder email before we lock down all your information. If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email.
Backers outside of the United States may incur additional fees or taxes when receiving your pledge rewards. We recommend you familiarize yourself with the laws and regulations of your region so you know what to expect, as these charges are not something we can control or be fully aware of as the seller. Please do not ask us to mark the package as a “gift” or to lower the value of the package contents, as this is considered illegal. We appreciate your understanding!
Unfortunately due to various circumstances and regulations, we cannot ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Finland, France, Germany, Greece, Latvia, Luxembourg, Mexico, Poland, Portugal, Unites Kingdom, Romania, Slovakia, Spain, Sweden
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.