BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What does your project timeline look like?
All of my plushies have already been prototyped and are ready to send into production as soon the campaign ends. The time it takes to produce these plushies ranges from 2-3 months, bar any delays. It takes an additional one (1) month to ship to me by sea freight.
Where do you ship?
I ship to the United States and Canada, as well as the UK and a handful of non-EU countries and parts of Asia. Please note that I am NOT responsible for customs or import taxes, and I am also NOT responsible for VAT. You must pay these, if applicable.
Why can't you ship to the EU? What can I do if I live in the EU?
Due to the EU's importation laws, I must have a representative to QC my plushies to directly ship to any country in the EU. I cannot afford that, as I am a single creator and not a corporation. However, if you live in the EU and really want a plushie, please get in touch with a trusted friend or family member from the U.S., Canada, or any non-EU country, and they can act as a proxy for you. You may also use any proxy company that provides this service, but please understand that by using such a service, I am not responsible for any lost, delayed, or stolen packages. Please do ample research on any proxy service before committing.
When can I choose my Softies plush?
After the campaign ends, and before pledges ship, you will have an opportunity to tell me which Softie(s) you would like to bring home. Please keep an eye out for surveys, as these are my direct communications with you! If you do not choose a Softies plush, I will likely need to process your pledge last.
What are your plushies made of? Can I toss them in the washing machine?
My plushies are made of all-new materials (polyester and polyfill), and also contain small weighted beads to give your friend a good cuddly feel. Although they are made to withstand regular cuddling and play, I do not recommend ever washing your plushies in the washing machine. Washing machines are extremely rough, and may destroy your plush. Instead, I recommend using a clean toothbrush and diluted laundry detergent for spot cleaning.
Can I give these plushies to my dog, cat, or baby?
Although these plushies are meant for cuddling, I cannot recommend giving them to your pets or infant, as rough handling can result in small parts breaking off and causing harm if swallowed. The Softies also do not like being torn up. It hurts them as much as it hurts my heart seeing them destroyed... so please don't do that!
I changed my mind and want to cancel my pledge!
While it would be so sad to see you go, you may cancel your pledge before the backing period ends. Once the project's funding period closes, you WILL NOT be able to cancel or request a refund. So, please only back my project if you are 100% certain you want to adopt one (or more) of my plushies.
Can I get a refund after the campaign ends?
No, pledges will not be allowed refunds or cancellations after the campaign closes. This is because the money I have earned from the campaign will directly fund all of my production, shipping and materials costs. Please DO NOT back the project if you are unsure of your finances.
Where can I find you?
I am everywhere on the Internet, but you can find me on Twitter, Instagram, and Bluesky, all under the same handle (@jupy314). I have created an official Very Huggable Softies Discord server, which you can join via this invite link: https://discord.gg/hqYcxPfyXv. This server and all email communications from me will be how I relay information and updates with all of you.