Our campaign has ended, and our preorder store is closed. They may be available on a limited basis after the campaign has been fulfilled, but it is not a guarantee. Please follow our updates for more details!

Surveys locked and the preorder store closed on June 13th! Further orders or survey edits are no longer possible. Please follow our socials or join our Discord for further updates on sales after our campaign is fulfilled!

Preorder store orders are not charged right away. We are charging orders twice a week, but this may change. We'll make an update on the Community to clarify if so.

The rain poncho is an add-on item only for the campaign. The rain ponchos will be available on our website (https://littlesofts.com/) after the campaign has ended. Please follow our updates for more details! Rain ponchos are sized for Snug-Alongs only -- we cannot answer questions if they will fit other plush. It is not a guarantee the rain poncho will keep your Snug-Along completely dry in wet conditions. The rain poncho should still considerably reduce the amount your Snug-Along gets wet when worn properly.

Here! https://littlesofts.com/collections/snug-alongs

We hope to begin shipping by early 2026, but we will continue to give monthly updates during the production process! We are taking more time to manufacture the backpacks for this campaign, so the wait will be longer, but the final product will be top-notch quality. All orders will come with tracking! You will receive an email with your tracking number once your pledge has shipped. You can also confirm this information in your BackerKit account. Please note shipments will be done in batches, and are not “first come first served.” We appreciate your patience in advance!

You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we will lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].

Surveys locked and the preorder store closed on June 13th! Further orders or survey edits are no longer possible. Please follow our socials or join our Discord for further updates on sales after our campaign is fulfilled!

Surveys locked on June 13th! Further orders or survey edits are no longer possible. Please follow our socials or join our Discord for further updates on sales after our campaign is fulfilled! If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store.

We cannot combine campaign pledges, and preorder store orders. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment.

Yes! For further info, please check BackerKit's information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time

Please contact BackerKit directly, as they handle payment processing! [email protected]

There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended) or placed an order on the preorder store. We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.

Sorry, the Snug-Alongs only come with the straps and bandana as pictured and cannot be swapped or customized between characters! However, they are removeable, so once you receive them, you may customize them with your own straps/bandana as you wish!

These parts are unstuffed and designed to lay flat when worn, and should not dig in. We have not had any reports of discomfort!

The inner pocket is about 10 inches deep and 7 inches wide. (If you have a Snug-Along from series 1, it will be the same exact size!) Please use these dimensions to estimate what items can fit inside. We regret we cannot test every item or guarantee your items will fit, so please use your best judgment!

We are making these backpacks even better than before, but it does cost more to do so!

Many owners have had success decorating their backpacks with clothing and accessories for medium sized dogs or toddlers. We cannot endorse or guarantee that Build-a-Bear or other brands' clothes and/or accessories will fit Snug-Alongs, but feel free to ask other members in our Discord for any ideas and advice!

Snug-Alongs are made out of all brand new materials. Imitation Rabbit fur fabric for the cuddly bodies, faux silk for the inside pocket, and bronze and polyester for the straps and hardware.

Yes! Please follow these care instructions: https://cdn.shopify.com/s/files/1/0550/5155/0955/files/SnugAlongs-Plush-Backpack-Washing.png?v=1725148469 We cannot give any recommendations otherwise – if you plan to try other methods (including using any soaps/detergents, etc.) we strongly recommend spot testing first!

Please double check the campaign page and FAQs, as they should (most likely) have the answer you seek! Otherwise, please email us at [email protected]!

We appreciate your enthusiasm! You can leave suggestions on this post: https://www.backerkit.com/c/projects/littlesofts/snug-alongs-plush-backpacks-series-2/discussions/37052 We cannot accept commissions at this time.

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If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

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For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.