BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Can I buy these items after the campaign ends?
The best way to get them is to pledge in the campaign! There will also be a preorder store opened after the campaign has ended. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment, as we cannot combine preorder store orders with pledges made during the campaign. They may be available on a limited basis after the campaign has been fulfilled, but it is not a guarantee. Please follow our updates for more details!
How can I buy the Snug-Alongs Rain Poncho without pledging? Can the poncho fit other plush?
The rain poncho is an add-on item only for the campaign. The rain ponchos will be available on our website (https://littlesofts.com/) after the campaign has ended. Please follow our updates for more details! Rain ponchos are sized for Snug-Alongs only -- we cannot answer questions if they will fit other plush. It is not a guarantee the rain poncho will keep your Snug-Along completely dry in wet conditions. The rain poncho should still considerably reduce the amount your Snug-Along gets wet when worn properly.
Where can I get a Series 1 Snug-Along?
When will you ship my backpack? Will I get a tracking number?
We hope to begin shipping by early 2026, but we will continue to give monthly updates during the production process! We are taking more time to manufacture the backpacks for this campaign, so the wait will be longer, but the final product will be top-notch quality. All orders will come with tracking! You will receive an email with your tracking number once your pledge has shipped. You can also confirm this information in your BackerKit account. Please note shipments will be done in batches, and are not “first come first served.” We appreciate your patience in advance!
I need to change my shipping address.
You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we will lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].
How do I choose my backpack? Can I add more items to my pledge?
After the campaign is over, a survey will be sent to your email that you can use to pick your chosen character/design. You can pledge for more items while the campaign is still active, and you can add additional items with your survey as well. If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store. Please note we cannot change what add-on items are available to purchase.
When can I expect my survey? How long do I have to fill it out?
Surveys will come after the campaign ends (but not immediately after.) We will post an update once surveys are being sent out. Please allow some time to receive yours, as BackerKit does them in batches. We will continue posting reminders to fill out surveys and will announce in advance once they will be locked, so don't feel rushed! If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store.
I pledged during the campaign, and also ordered separately from the preorder store. Can I combine my pledge and my preorder store order?
We cannot combine campaign pledges, and preorder store orders. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment.
Can I pay for my pledge in installments?
Yes! For further info, please check BackerKit's information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time
I have an issue and/or concern regarding my payment method.
Please contact BackerKit directly, as they handle payment processing! [email protected]
What is your refund/cancel/return policy?
There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended) or placed an order on the preorder store. We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.
Can I pick the color of my straps and/or bandana?
Sorry, the Snug-Alongs only come with the straps and bandana as pictured and cannot be swapped or customized between characters! However, they are removeable, so once you receive them, you may customize them with your own straps/bandana as you wish!
Will the parts on the backs of certain Snug-Along backpacks (manes, wings, horns, etc.) dig into my back and feel uncomfortable when worn?
These parts are unstuffed and designed to lay flat when worn, and should not dig in. We have not had any reports of discomfort!
How big is the pouch? Can it fit (specific item)? (including iPads, electronics, water bottles... etc.!)
The inner pocket is about 10 inches deep and 7 inches wide. (If you have a Snug-Along from series 1, it will be the same exact size!) Please use these dimensions to estimate what items can fit inside. We regret we cannot test every item or guarantee your items will fit, so please use your best judgment!
Why are they more expensive than the last campaign?
We are making these backpacks even better than before, but it does cost more to do so!
What size bandana/collar/clothing can my Snug-Alongs wear? Do the Snug-Alongs fit Build-a-Bear and/or other plushie brands' clothes?
Many owners have had success decorating their backpacks with clothing and accessories for medium sized dogs or toddlers. We cannot endorse or guarantee that Build-a-Bear or other brands' clothes and/or accessories will fit Snug-Alongs, but feel free to ask other members in our Discord for any ideas and advice!
What materials are the Snug-Alongs made out of?
Snug-Alongs are made out of all brand new materials. Imitation Rabbit fur fabric for the cuddly bodies, faux silk for the inside pocket, and bronze and polyester for the straps and hardware.
Are the Snug-Alongs washable?
Yes! Please follow these care instructions: https://cdn.shopify.com/s/files/1/0550/5155/0955/files/SnugAlongs-Plush-Backpack-Washing.png?v=1725148469 We cannot give any recommendations otherwise – if you plan to try other methods (including using any soaps/detergents, etc.) we strongly recommend spot testing first!
I have a question not listed here.
Please double check the campaign page and FAQs, as they should (most likely) have the answer you seek! Otherwise, please email us at [email protected]!
I have a suggestion for a Snug-Along character! / Can I commission a custom Snug-Along?
We appreciate your enthusiasm! You can leave suggestions on this post: https://www.backerkit.com/c/projects/littlesofts/snug-alongs-plush-backpacks-series-2/discussions/37052 We're cannot accept commissions at this time.