Frequently Asked Questions
Find answers to your questions
Project FAQ
No. Shipping costs vary significantly by country and may change between the campaign and fulfillment. Shipping will be collected separately after the campaign through the pledge manager. Charging shipping separately allows us to calculate the most accurate postage rates and keeps the campaign pledge price focused on the book itself. Orders will not be shipped until shipping has been paid.
If your book arrives damaged, please contact us within 14 days of delivery and include clear photographs of both the damage and packaging. Replacement copies may be provided from available reserve stock at our discretion. Minor cosmetic imperfections, including small corner dings, light scuffing, or other imperfections that do not affect readability, may not qualify for replacement.
We are responsible for ensuring your package is shipped and provided with tracking. If a package is confirmed lost in transit by the carrier, a replacement copy may be provided from available reserve stock. Packages marked as delivered by the carrier are considered fulfilled. Please check with household members, neighbors, building management, local collection points, and your postal service before contacting us. We cannot guarantee replacement of packages that are lost, stolen, or misplaced after delivery. Replacement requests for packages marked as delivered are considered solely at our discretion and are subject to available reserve stock. We will not replace items if the package was not delivered due to unpaid fees or if it was deemed undeliverable by the courier, the address provided was incorrect, or if there is minor damage to a dust jacket, or minor scratches or blemishes on the page edges.
Due to the crowdfunding nature of this project, all sales are final. Returns, exchanges, or refunds are not accepted for change of mind, buyer's remorse, or dissatisfaction with the content of the book. Please review the project page carefully before pledging.
All digital rewards will be sent out at the end of a successfully campaign once all necessary payment and information has been collected. Hardcover omnibus books will be ordered at the end of the campaign (if sucessful) once all pledges have been collected. The printer advises 25-30 days for the production time of the books, and then a further 25-30 days for shipping by sea. I've calculated 4 weeks for customs to inspect and clear the shipment and allowed 1-2 weeks for preparing the packages to to go out backers. Estimated shipping time, based on these numbers: March - April 2027.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.