Hi all,

First off a massive THANK YOU for backing my holiday shop and making it such a success, my first year on Backerkit has been amazing!

Right, now down to business so we can get these orders out to you smoothly and quickly...

Smoke test surveys have gone out and I'll be sending the rest of the surveys today, please answer these asap so I can start dispatching orders quickly and give them the best chance of arriving in good time, and fingers crossed, before Christmas.

SHIPPING COSTS

I do my best to calculate shipping accurately but it's an inexact science, especially with a campaign like this with lots of add-ons etc. Once everything is posted I will be double checking the costs vs what was charged and refunding any accidental overcharges. So apologies in advance if this includes your pledge.

TIMELINE

As soon as each survey is completed it is set to charge shipping and add-ons etc straight away and will auto lock, because this is a ready-to-ship campaign. This means as soon as funds have cleared I can start packing orders and posting asap and it will be on a first come first served basis, so if timing is particularly important for you, fill in those surveys folks!

FAILED PAYMENTS

Surveys are only going out to pledge payments that have been successful so please make sure to check your account to see if your initial pledge payment went through OK. Likewise with postage costs, if these fail I won't be able to post out anything until they clear so please keep an eye out for any failed payments etc.

Right I think that's everything for now, thanks again for the incredible support!

Best wishes,

Jess