Chris Bissette
CREATOR
29 days ago
Project Update: "Shipping" message on digital only pledges
Hi everyone,
It's just been brought to my attention that the language on the survey referring to shipping being charged later is confusing for people who only have digital rewards (and therefore shouldn't be paying shipping). This is the sort of oversight that the Smoke Test is designed to flag up but unfortunately it was missed.
This is just an update to assure you that if you only have digital rewards, you won't be charged shipping later. I don't think I can change the language of the surveys now that they've all gone out, but I'll reach out to Backerkit and see if there's any way to rectify this just to put you at ease.
Sorry for the mistake with this one, but you don't need to worry about it. If you don't have physical items in your cart, you won't be charged shipping, since there's nothing to ship.
-Chris
It's just been brought to my attention that the language on the survey referring to shipping being charged later is confusing for people who only have digital rewards (and therefore shouldn't be paying shipping). This is the sort of oversight that the Smoke Test is designed to flag up but unfortunately it was missed.
This is just an update to assure you that if you only have digital rewards, you won't be charged shipping later. I don't think I can change the language of the surveys now that they've all gone out, but I'll reach out to Backerkit and see if there's any way to rectify this just to put you at ease.
Sorry for the mistake with this one, but you don't need to worry about it. If you don't have physical items in your cart, you won't be charged shipping, since there's nothing to ship.
-Chris
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