Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes—I do! 💌 But before you hit “pledge,” here’s what you need to know: I will be shipping DDU (Delivered Duties Unpaid). That means if you’re in the EU (or any country with strict import rules), you’re responsible for any VAT, customs fees, or import charges when your plushie arrives. I don’t collect or cover those fees on my end. Translation: If your country charges extra to let the Loungiez through the gate, that’s between you and your postal system. I know—customs is annoying. But if you’re cool with that, I’m happy to ship your new squishy friend across the pond. Just please, don’t be mad at me if your local office asks you to pay a little extra.
Your Backer Survey will be sent once your full balance is paid off. Wanna get it sooner? You can pay off your balance early, and your survey will be triggered immediately. But no pressure—whether you fill it out now or later, it won’t affect your spot in line or your ability to snag any Loungiez. Long story short: 💸 Finish paying = get your survey 🧸 No rush = still getting your Loungiez
Because this is a crowdfunded project, all pledges become final once the campaign ends and funds are collected. Every single pledge helps bring these plushies to life—literally. Please only pledge if you’re in a position to follow through. We totally understand that life happens, but once funds are locked in, they go straight toward production, and refunds won’t be available. If I make a mistake on my end, I’ll absolutely make it right. But I’m not responsible for errors like typos in your shipping address, missed emails, or a sneaky raccoon stealing your mail. (Okay, maybe not the raccoon, but you get the idea.) Thanks for understanding and supporting a one-woman plush tornado doing her absolute best. 💖
Great question. The short answer? Detail. Not size. My manufacturer has been very clear: they don’t price plushies based on how tall they are—they price them based on how complicated they are. More embroidery, more color changes, specialty fabrics, custom appliqués—that’s what drives the cost up. So yes, some of the 20-inch Loungiez are priced close to their bigger cousins. Why? Because they’re extra. And extra = expensive. You’re not just paying for size. You’re paying for craftsmanship, custom features, and a plushie that actually looks like the character I designed—not a cheap, watered-down version. Thanks for supporting art that’s soft, squishy, and unapologetically high-effort.🩷
Yep! You can update your address anytime by logging into your BackerKit account. Just make sure it’s updated before addresses lock, which will be about a month before we start shipping. TL;DR: Moving? Update it. Forgot? Don't wait. Your plush deserves the right home.🩷
Great question—and fair. These plushies aren’t just big, they’re extra stuffed, extra soft, and extra thicc. Each 40-inch Lovable Loungiez plush weighs between 4 to 6 kilograms (up to 13 lbs), and they’re not filled with air—they’re packed with plush AND have glass beads in their paws and feet for that perfect weighted comfort. Because of their size and weight, they fall under heavy parcel pricing with most carriers. That’s especially true for international orders (where shipping math gets a little scary). Shipping will be collected after the campaign via BackerKit to make sure you’re charged the actual rate based on your address and number of plushies—no wild guessing upfront.
If you’re waiting to see if a plush gets unlocked before you back it—don’t. That’s not how this works, bestie. You back now to help it get unlocked. Backing early = showing support = triggering unlocks. It’s a group effort. And your card still won’t be charged until the very end. So get in line early and help make the magic happen!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.