BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How can I contact you directly?
Do you ship to Europe?
Yes—I do! 💌 But before you hit “pledge,” here’s what you need to know: I will be shipping DDU (Delivered Duties Unpaid). That means if you’re in the EU (or any country with strict import rules), you’re responsible for any VAT, customs fees, or import charges when your plushie arrives. I don’t collect or cover those fees on my end. Translation: If your country charges extra to let the Loungiez through the gate, that’s between you and your postal system. I know—customs is annoying. But if you’re cool with that, I’m happy to ship your new squishy friend across the pond. Just please, don’t be mad at me if your local office asks you to pay a little extra.
❓️I used AfterPay—when do I get my Backer Survey?
Your Backer Survey will be sent once your full balance is paid off. Wanna get it sooner? You can pay off your balance early, and your survey will be triggered immediately. But no pressure—whether you fill it out now or later, it won’t affect your spot in line or your ability to snag any Loungiez. Long story short: 💸 Finish paying = get your survey 🧸 No rush = still getting your Loungiez
❓️Can I cancel or get a refund after the campaign ends?
Because this is a crowdfunded project, all pledges become final once the campaign ends and funds are collected. Every single pledge helps bring these plushies to life—literally. Please only pledge if you’re in a position to follow through. We totally understand that life happens, but once funds are locked in, they go straight toward production, and refunds won’t be available. If I make a mistake on my end, I’ll absolutely make it right. But I’m not responsible for errors like typos in your shipping address, missed emails, or a sneaky raccoon stealing your mail. (Okay, maybe not the raccoon, but you get the idea.) Thanks for understanding and supporting a one-woman plush tornado doing her absolute best. 💖
Why are the 20-inch plushies priced so high? 👀
Great question. The short answer? Detail. Not size. My manufacturer has been very clear: they don’t price plushies based on how tall they are—they price them based on how complicated they are. More embroidery, more color changes, specialty fabrics, custom appliqués—that’s what drives the cost up. So yes, some of the 20-inch Loungiez are priced close to their bigger cousins. Why? Because they’re extra. And extra = expensive. You’re not just paying for size. You’re paying for craftsmanship, custom features, and a plushie that actually looks like the character I designed—not a cheap, watered-down version. Thanks for supporting art that’s soft, squishy, and unapologetically high-effort.🩷
🏠 I’m moving—can I change my address?
Yep! You can update your address anytime by logging into your BackerKit account. Just make sure it’s updated before addresses lock, which will be about a month before we start shipping. TL;DR: Moving? Update it. Forgot? Don't wait. Your plush deserves the right home.🩷
❓Why is shipping so expensive?
Great question—and fair. These plushies aren’t just big, they’re extra stuffed, extra soft, and extra thicc. Each 40-inch Lovable Loungiez plush weighs between 4 to 6 kilograms (up to 13 lbs), and they’re not filled with air—they’re packed with plush AND have glass beads in their paws and feet for that perfect weighted comfort. Because of their size and weight, they fall under heavy parcel pricing with most carriers. That’s especially true for international orders (where shipping math gets a little scary). Shipping will be collected after the campaign via BackerKit to make sure you’re charged the actual rate based on your address and number of plushies—no wild guessing upfront.
🆘HELP! How do I get a plush that is not unlocked yet??😭
If you’re waiting to see if a plush gets unlocked before you back it—don’t. That’s not how this works, bestie. You back now to help it get unlocked. Backing early = showing support = triggering unlocks. It’s a group effort. And your card still won’t be charged until the very end. So get in line early and help make the magic happen!