Frequently Asked Questions
Find answers to your questions
Project FAQ
Please note that shipping costs are not included in your pledge amount. These will be assessed closer to the fulfillment stage via our pledge manager. All shipments will originate from the United States, with additional EU, Australia, UK, and Canada distribution partners to help minimize costs. Given the variety of components in this project and the constantly changing economic climate, exact postage estimates are challenging. Generally, US orders containing only books will be eligible to ship via media mail, while international orders will use the most economical available method.
Backers who back the campaign in the first 48 hours will receive the steampunk dice pendant chain for FREE! After that, it will be available as an add-on for $24 USD.
We will allow some refund requests, but will decide on a case-by-case basis, taking into consideration things like how close we are to placing an order with our suppliers or shipping the goods, and whether or not we've already sent digital rewards. If you need a refund, contact us at [email protected] and we can see if we can work with you.
When working on a project involving overseas printers, third-party shippers, numerous artists, proofers, playtesters, and more, it can be hard to set an exact date on when rewards will ship. However, we expect that the goods will be out sometime in 2025 Q3. Whatever the timeline looks like, we will make sure that we post once or twice or month so you always know how things are coming along!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.