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PROJECT UPDATE
Lachlan Pierce
CREATOR
🧙
8 days ago

Project Update: Shipping Questions

Hi all,

My email inbox got flooded with support tickets yesterday and today so time for another update since I don't have time to respond to every request.

If you're a domestic (US) backer waiting for their order:
  • Labels have been printed out but not all items are shipped. I always print labels first, then pack, then ship. Please be patient as I am working as fast as I can.

If you're an international (excluding UK orders) backer:
  • Many of you messaged about your package being returned to sender. This indeed happened with every single fulfilled international order. I've been trying to figure out why this happened because it has never been a problem for me before, and all I could conclude is that BackerKit did not export customs information correctly. I'll have to repurchase all the labels and start from scratch. Very sorry for the inconvenience. 

I will post a final update as I usually do when all fulfilment is done, so at that point if you still haven't seen any movement with your package you can let me know. Domestic orders usually take a week and international orders can take up to a month in previous experience. 

About half of the orders have been sent, and I'm hoping to get the rest done next week. We had a string of tragedies recently so I've been taking care of that as well, so sorry if I am a bit slow getting things sent out. 

See you soon in the final update. 
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PROJECT UPDATE
Lachlan Pierce
CREATOR
🧙
25 days ago

Project Update: Wrapping Up Very Soon + Pics

Hi all,

I'm back from an extremely challenging Spring. Those who were following my recent ita bag campaign know that I just had to say goodbye to my wolfdog Balto recently. Still grieving a bit on top of recovering from an especially hectic and clunky move, but the good news is that I should be able to finish fulfilment on this campaign very soon. It should take us a week or two to finish the remaining orders.

The rest of the pins finally arrived! I was not given an exact reason why, but my manufacturer needed extra time. Sometimes they'll remake pins on their own if they notice enough errors, and the pins I received look fine, so I'm not terribly concerned. I won't be reopening surveys this time as I really just want to get the orders out and mark this project as fulfilled, but I will have the witch sets available on my Etsy very shortly. Thank you for understanding. 


Sorry again for the bad pin photos, I'm not great at it and don't have good photo equipment.

Now that everything is here, I'm going to push out orders asap. Cheers, and thanks!
- Lachlan
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PROJECT UPDATE
Lachlan Pierce
CREATOR
🧙
3 months ago

Project Update: Fulfilment Update! + PICS!

Hi all!
I've unlocked all orders for the folks who wanted to add items after seeing pin pictures. Only the tea is in at this point - the witch sets are taking a little because there was some miscommunication about some of the effects I wanted to use vs the effects the manu assumed I wanted to use. As it goes, but I'm steering the ship back on course. 

Speaking of pics, here they are! 
(forgive the photo quality, I'm not a photographer!!)

I really wish I could've taken better photos - these are SO much better in person! The details and techniques are incredible!! 

While I wait for the witch sets, I'll start fulfilment on the rest of the orders. I am leaving for Anime Boston in a couple days so there won't be any substantial movement for a couple weeks, but after that I will be getting as many orders fulfilled as I can. Thank you for your patience while I deal with everything else going on - the move has been, uhhhhh, something for sure. I'm still trying to track down missing merchandise among other things. Just want this move to be over :)

Anyways, cheers for now and see you soon with hopefully better news!
Lachlan
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PROJECT UPDATE
Lachlan Pierce
CREATOR
🧙
4 months ago

Project Update: Tea is Here!

Hi all, 

The tea set pins are in! Grading is done and they look pretty great! Very low error rate, which is awesome. 

The witches are not in yet though - they have encountered a couple delays but should be in my hands in April. They are more complicated than what I usually get, so it was a bit expected. 

I'll lock addresses once I get a closer approximation for when the rest of the pins will be in my hands.

I will be at quite a few cons coming up and bringing the tea pin stock with me so I can fulfill orders for folks in person if they want. I will be at: 

  • Anime Milwaukee (March 6-8)
  • Megacon Orlando (March 19-22)
  • Colorado Anime Fest (March 20-22)
  • Anime Boston (April 3-5)
  • Animazement (May 22-24)
  • Fan Expo Denver (May 28-31)

If you want to pick up in person, no further action is required although I will have you bring up your backer info so we can double check. I would recommend having a screenshot on your phone saved as data can be very tricky sometimes in these convention centres! Make sure the screenshot includes your backer name or email, backer number, and order items.

Also!!! I plan on shipping out all orders before Animazement so if you want to pick up in person at these conventions please comment or message me so I can set your order aside!

A couple notes about in person pick up: 
  • If you paid for shipping, I can give you credit towards a future campaign or give you free items from my store. 
  • I will not be there in person for most of Megacon Orlando (Mr. Marachi - my spouse - graciously donated his time and energy) so be patient with him please! I'll instruct him on the process so he won't be just staring at you like a deer in headlights. 
  • If there is anything missing for your order I will ship it separately later and you will still get the shipping credit. 
  • Speaking of, I definitely forgot the stickers for Autumn Aesthetics for AMKE so I'm sorry about that! At least they're easy to send when I get home...

I'm locking and charging cards for all remaining open orders - you should get a separate email letting you know if your order hasn't been locked yet.

That's it for now, and I'll do another brief update when all orders are finished. 

Cheers! 
Lachlan
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PROJECT UPDATE
Lachlan Pierce
CREATOR
🧙
7 months ago

Project Update: Survey Lock + Charge

Hey all,

Thank you for your patience and thank you for your very quick work filling out the surveys!

Completely unsurprising, but the most popular item is the Mothman Tea Set! I see you fellow Mothman fans!

Here's some important info going forward:

Survey locks and charges are going to happen every Friday until the survey deadline on January 31st. One was supposed to happen yesterday but it didn't feel good to lock + charge without sending out a reminder first. Instead, a lock and charge will be happening Tomorrow Sunday 21st.

I will be ordering the pins right after Christmas. They should take about 45 days to make, making us still on time for fulfilment. I'm already going over final art and such with my manufacturer so I'm basically just waiting to pay. I unfortunately can't order them any earlier because I need to be able to confirm my new address will actually be *my* address before I send a bunch of expensive merch to it. (more on that below...)

I will unlock surveys again after the pins come in. This will only let people add more pins, unfortunately, as BackerKit doesn't have a good way to administer partial refunds. I will post photos of the pins so you can see how they actually turned out. This will be some time in February.

I will contact UK backers and sending Etsy links for their orders in February. I'll be doing this only when all of the merchandise is in.

Lastly, I will be participating in Pintopia this year in January. I will be doing a set of cyberpunk-style animals and will be posting designs very soon. You can follow the campaign here!

I am, for once, very confident that fulfilment will be as sooth as butter for this campaign. It's getting there that's killing me a bit! I think I mentioned my house woes in my last update. My spouse and I are trying to buy a house and settle in to our new town, but the first house we made an offer on was full asbestos. We were supposed to close on the 22nd, and that would be that. We decided to terminate that contract and start over on house hunting - that's been the reason I've been a bit squirrely and hard to get a hold of, and I'm sorry! 

Good news is that we found a back up and made an offer. Inspection turned out great and we should be good to close and move in on January 8th. I'm waiting on getting my mortgage re-approved before I start making plans to have things shipped there. I'm going to try to get my studio space set up asap so I can get be completely ready for Pintopia and fulfilling Autum Aesthetics. I get a WHOLE BASEMENT to myself so I don't have to stress about storage space anymore!!! And a nice space just for fulfilment!!! AND NO ASBESTOS!! YIPPEE!! 

Thanks for being here all, I really do appreciate it and am looking forward to not moving next year (haha) but in all seriousness, I am very thankful for you all. I wouldn't wish the year I've had on anyone, but you all being flexible and kind has made it 1000% easier and better. Some of you have been with me for every campaign I did this year and gosh, you folks have been troopers. I won't let you down, promise! 

Cheers, and see you in the next update!
- Lachlan

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