Lachlan Pierce
CREATOR
15+ projects backed in 2024
15+ projects backed in 2025
🧙
Group-Collab Leader
20+ projects backed in 2026
8 days ago
Project Update: Shipping Questions
Hi all,
My email inbox got flooded with support tickets yesterday and today so time for another update since I don't have time to respond to every request.
If you're a domestic (US) backer waiting for their order:
My email inbox got flooded with support tickets yesterday and today so time for another update since I don't have time to respond to every request.
If you're a domestic (US) backer waiting for their order:
- Labels have been printed out but not all items are shipped. I always print labels first, then pack, then ship. Please be patient as I am working as fast as I can.
If you're an international (excluding UK orders) backer:
- Many of you messaged about your package being returned to sender. This indeed happened with every single fulfilled international order. I've been trying to figure out why this happened because it has never been a problem for me before, and all I could conclude is that BackerKit did not export customs information correctly. I'll have to repurchase all the labels and start from scratch. Very sorry for the inconvenience.
I will post a final update as I usually do when all fulfilment is done, so at that point if you still haven't seen any movement with your package you can let me know. Domestic orders usually take a week and international orders can take up to a month in previous experience.
About half of the orders have been sent, and I'm hoping to get the rest done next week. We had a string of tragedies recently so I've been taking care of that as well, so sorry if I am a bit slow getting things sent out.
See you soon in the final update.
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