This is a mini-update to let you know that we've started opening the BackerKit Pledge Manager for this campaign . . . huzzah!
The first step in opening BackerKit Pledge Manager is to send surveys to 5% of backers (selected at random) from each pledge level. BackerKit calls this step the Smoke Test. Once those surveys are sent, BackerKit collates data on the response rate, the proportion of support inquiries received, and the add-on purchase rate to let us know if the survey and pledge questions are working appropriately.
Once we’re sure all is well, surveys will be sent to all remaining backers in batches. This process—from Smoke Test to sending surveys to all backers—will take a few days to complete, so please be patient.
We are at the very beginning of Step 2 as shown on the graphic below, so please make sure to respond to the BackerKit pledge manager survey when you receive it.
If you experience any issues completing your survey, please reach out to us through our Contact Us page and we will be happy to help you.
