Project Update: Update: Refunding payments
Hello ducklings!
I am sorry for spamming your inboxes right now, I didn't plan this – but for some reason, Stripe has charged everyone in CZK, instead of USD.
In practice – instead of 20 USD, I have received 20 CZK, which is... 21 times less than I should. While this shows correctly in the Pledge Manager and in your receipts/emails, it's unfortunately not the reality in Stripe.
I honestly have no idea WHY this happened, because project on its own was in EUR, Pledge Manager was in USD (and couldn't be changed) and now this... I am starting to think that because the campaign was during Halloween, it got cursed by someone or something.
I am currently refunding every payment, and already contacted BackerKit support to solve this issue.
Thank you for your patience, and when I've heard any news, I will let you know.
– Moon Duckling
Comments
4