Project Update: Shipping update + charging problem resolved!
Hello ducklings!
I have finally heard back from BackerKit staff, and the charging/refunding problem is now solved! Meaning I can finally charge cards again!
So for the past few days, I was thinking about how to solve the shipping issue I mentioned a few days ago. And I have finally decided what to do.
Shipping will be 100% paid by backers.
US Backers will be able to choose between tracked and untracked shipping.
Untracked shipping
• The price is currently shown in the survey
• Choose this if you’re okay with the risk
• No tracking and no insurance
• No replacements if the package is lost or damaged
• Delivery time: approximately 2–6 weeks, depending on the country
Tracked shipping
• Costs €10 more than untracked shipping
• Includes a tracking number
• Package is insured against loss or damage
• Replacement will be sent if something goes wrong
• Delivery time: approximately 1–4 weeks, depending on the country
I will try to send every package through USPS, so there are no unexpected tariff charges. The alternative would be UPS, which – after speaking with a few of you – I’ve learned is still absolutely terrible when it comes to tariffs.
Tracked shipping is the default option.
If you would like to take the risk and choose untracked shipping, please reply directly to this email.
If you would like to take the risk and choose untracked shipping, please reply directly to this email.
Deadline to decide: January 14
Cards will be charged: January 15, and I’ll proceed with shipping shortly after.
Cards will be charged: January 15, and I’ll proceed with shipping shortly after.
Thank you for your patience, and I hope your pins will be finally on their way to you soon!
– Moon Duckling
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