Frequently Asked Questions
Find answers to your questions
Project FAQ
The current* project timeline is: October 4-22, 2024: Campaign is live. November 2024: Surveys go out to you so you can select your rewards and add-ons. November 2024: Items are ordered and put into production. February-April 2025: Fulfillment will begin when items are complete and in hand. May 2025: Fulfillment should be complete. *Please note this is the current estimate. The timeline may change due to unexpected delays or circumstances.
Backers are given the opportunity to change or cancel their pledge at any time when the campaign is active (October 4-22). A paid pledge is considered a commitment to the campaign fulfillment process, so refunds will not be given. If rewards are lost when shipped to you in fulfillment, contact us at [email protected] and we will look into the situation and, depending on the case, resend the selected rewards with payment of additional shipping cost.
Shipping costs will be paid after the campaign and are not included in the pledge tiers/add-ons. Price will be dependent on location and weight of items. USA: Shipping costs will start at 5 USD for 1 enamel pin & $6 for one Breb. Canada: Shipping costs will start at 12 USD for 1 enamel pin & $13 for one Breb. Everywhere else: Shipping costs will start at $14 USD for 1 enamel pin & $15 for one Breb.
Early bird backers (folks who made a pledge within the first 48 hours of the campaign) will receive a $2 credit added to their balance after the campaign during the survey process. These backers can use this credit to save $2 on shipping or other add-ons if added after the campaign.
If you back my campaign and Loppy Rae’s Hurtsies: Interactive Zombie Plushies! campaign before both campaigns end, then you will qualify for our special cross collab exclusive: a zipper pouch from each of us!! Link to Hurtsies: Interactive Zombie Plushies campaign: https://www.backerkit.com/c/projects/loppy-rae/hurtsies-interactive-zombie-plushies
Feel free to contact us at [email protected]. Please be sure to include your backer email address so we can help you more quickly.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.