Myuna Art
CREATOR
15 days ago

Project Update: Update #012 - Survey Fixes & Status Update!

Hello everyone,

It's time for a big update! A lot has happened since last Friday. I'll summarize it in bullet points and then elaborate on them below. That way, you can read through what applies to you and/or interests you.

First things first: All errors (that I am aware of) have now been fixed - so please go through your survey again and check that all the information is correct. I'm extending the deadline to next Wednesday (March 11, 2026) so that you all have enough time to correct your entries. I'll then lock the orders and place the order with my manufacturer (addresses can still be edited after that step, no worries). Please feel free to contact me at any time either by email ([email protected]) or via Discord (which is faster; https://discord.gg/AnkAvR66). 

1. Problems opening/completing the backer survey.
2. The free shipping code for the shop did not work.
3. Fixed add-on Ita Bag Bundles.


1. Problems opening/completing the Backer Survey.
I heard that some of you had problems opening the Backer Survey. I contacted support and asked for help. This is the response I received:

'If backers are having issues accessing their survey, I recommend having them clear their cache. They can then log in to their BackerKit account to retrieve their survey, or use our survey recovery tool if they do not have an account. If they continue to run into any issues, please have them contact our Backer Support Team from here for further assistance.'

From my own experience, it works better using a desktop version (mobile has issues loading all product pictures). You can also try to use the ‘desktop mode’ on your mobile device if you don't own a computer.

2. The free shipping code for the shop did not work.
This mainly affects backers who live in the USA. Since the shipping situation here is very difficult to assess and sometimes a few extra grams can cost €10-20 more in shipping, the USA is currently excluded from free shipping. I am very sorry about this. I hope that the situation will improve for us by the time of shipping.

3. Fixed add-on Ita Bag Bundles.
Previously, the Ita bundles were only available as EXTRA add-ons (i.e., those that were not already available as add-ons in the campaign) only as a 'pick & mix' version - meaning bases, inserts, fronts, and straps could be combined INDIVIDUALLY to create your own bag. I have now added complete bundles. These come standard with matching plain inserts and (for the fanny pack) with matching logo crossbody straps (the clutch does not have straps).

Please check carefully whether you have selected a whole bundle or just a base. The bases are €10 cheaper than the bundles, so you can easily tell the difference (the clutch base costs €20 (the bundle €30), the fanny pack base €30 (the bundle €40)).

The Ayumi freebie pin for pledging both of my projects does not visually appear in the backer survey. I'll manually add it when shipping the orders <3


I am very sorry that some of you had problems opening or filling out the survey v.v Since the project is very complex and had so many different options, it was not easy to set up the survey and test it in advance for all eventualities. Let me know if you run in any further issues and I'll gladly help!

Thank you for supporting this project! <3
Myuna
user avatar image for Myuna Art
2
Share

Share

Twitter

Bluesky

Facebook

Copy Link

Edit
Comments 2
Loading

Confirm